# IT Support Engineer, Application Administrator

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $230,000-$265,000 USD
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5390019008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f587749c-1f0

## Description

## About the Role

The IT Operations team keeps Anthropic running smoothly, ensuring every employee can do their best work without friction. We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog.

You will be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end-to-end. You will partner with IT Engineering often, as they own platform-level configuration, SSO/SCIM, integrations, and new-app intake.

## Responsibilities

### SaaS Administration

- Perform admin actions inside configured apps: role grants, settings changes, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta.

- Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as needed.

- Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and other tasks.

- Build automations with available tools (scripts, app-native workflows, AI tools) and partner with IT Engineering when needed.

- Monitor application health, usage, and performance at the app level, and route platform or infrastructure issues to IT Engineering.

- Coordinate vendor-driven app updates and feature rollouts.

- Assign and reclaim licenses across the catalog.

- Produce seat utilization reporting and run the monthly utilization review.

### Renewals & Vendor Operations

- Own the renewal calendar and prepare true-ups.

- Act as the day-to-day contact for vendor customer success managers.

### Audit & Compliance Operations

- Pull SOC2 evidence, support access-review execution, and package audit responses on the audit calendar.

### Google Workspace

- Administer Google Calendar resources: rooms, equipment, and resource hygiene.

- Administer Google Groups: membership and access changes, troubleshooting, and maintaining a clean group structure.

### Slack

- Support Slack app installs in partnership with CorpSec for scope review.

- Workspace compartmentalization through Grid.

- Auditing and rotating Slack apps credentials in partnership with developers.

## Requirements

- Hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced environment.

- Experience with license and seat management: assignment, reclamation, and utilization reporting.

- Experience supporting renewals or true-ups and working with vendor account or CSM contacts.

- Experience pulling audit evidence or executing access reviews (SOC2 or similar).

- Excellent communication skills and problem-solving abilities.

- Ability to write runbooks, how-to guides, and knowledge base articles.

- Organizational skills to manage calendar-driven work and a ticket queue.

- Ability to recognize when a request crosses from operating a system into changing it and route platform-level work accordingly.

- Ownership of problems and follow-through until resolution.

- Willingness to automate repetitive manual work.

## Nice to Have

- Basic scripting experience (Bash or Python) for automating tasks.

- Google Workspace administration experience, especially with Google Groups.

- Experience working a full SOC2 or similar audit cycle on the evidence side.

- Experience with a SaaS management or license management platform.

- Experience using AI tools to improve productivity.

## Location

This is a remote role with required travel to our San Francisco office and occasional travel to other Anthropic offices.

## Compensation

The annual compensation range for this role is $230,000-$265,000 USD.

## Skills

### Required
- SaaS administration
- license management
- seat management
- renewals
- vendor operations
- audit compliance
- Google Workspace
- Slack administration

### Nice to have
- scripting
- Google Groups administration
- SOC2 audit experience
- SaaS management platform experience
- AI tools experience

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5390019008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)