# Senior Customer Success Manager

**Company**: 1Password
**Location**: United Kingdom
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Salary**: £73,000 - £106,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/1password/6f6fe22f-1478-426d-a6d7-3a437083092b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f55b32c2-b5d

## Description

As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations.

You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation.

Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.

**Responsibilities**

- Own and Grow Your Book of Business: Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance.

- Drive Adoption & Value Realization: Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence.

- Lead Revenue Retention & Expansion: Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context.

- Operate with Strategic Rigor: Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios.

- Act as a Trusted Security Advisor: Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes.

- Collaborate & Enable: Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes.

**Requirements**

- 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.

- Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.

- Proven ability to run executive business reviews with VP and C-suite stakeholders.

- Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.

**What you can expect**

- Annual base salary between £73,000 GBP and £106,000 GBP, commission-eligible.

- Immediate participation in 1Password's benefits program (health, dental, pension, and many others).

- Utilization of our generous paid time off.

- Equity grant.

- Participation in our incentive programs.

## Skills

### Required
- SaaS
- Customer Success
- cybersecurity
- IAM
- identity security
- enterprise IT
- Gainsight
- Salesforce

### Nice to have
- Spanish

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/1password/6f6fe22f-1478-426d-a6d7-3a437083092b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)