# PAP Operations Support

**Company**: IQVIA
**Experience**: entry
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Jakarta-Indonesia/Junior-Patient-Support-Coordinator_R1573439?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f541d046-d23

## Description

We are seeking a PAP Operations Support to join our team. As a PAP Operations Support, you will be responsible for supporting daily PAP operations and transaction flow, ensuring execution aligns with SOP, timeline, and data accuracy.

Responsibilities:

- Support daily PAP operations and transaction flow

- Ensure execution aligns with SOP, timeline, and data accuracy

- Handle communication with patients, doctors, pharmacies, and distributors

- Maintain constant and direct communication with Program Manager

- Monitor patient schedule, escalate discrepancies and support issue resolution

- Respond promptly to queries

- Verify patient registration details, invoices/receipts, and prescriptions

- Follow up with patients to check medication dispensing and receipts

- Update and maintain internal databases

- Provide operational support as directed by stakeholders

Qualifications:

- Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience

- Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service, admin)

- Skills:

+ Strong communication   + Detail-oriented and organized   + Ability to learn new information quickly   + Able to manage multiple tasks in a fast-paced environment   + Basic computer skills (Outlook, Word, Excel)   + Able to establish and maintain effective working relationships with coworkers, internal and external stakeholders

## Skills

### Required
- communication
- organisational
- detail-oriented
- computer skills

### Nice to have
- healthcare
- pharma
- customer service

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Jakarta-Indonesia/Junior-Patient-Support-Coordinator_R1573439?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)