# Technical Account Manager (London, United Kingdom)

**Company**: Figma
**Location**: London, England
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6098063004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5411793-eab

## Description

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers.

What you'll do at Figma:

- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals

- Lead structured technical engagements that assess customers' current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation

- Guide customers through enterprise API usage and system integrations, helping them extend Figma's capabilities within their broader technology ecosystems

- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)

- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features

- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance

- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth

- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value

Requirements:

- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization

- A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks

- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies

- Superb communication skills and the ability to confidently engage both technical and non-technical audiences

- A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges

Nice to have:

- Familiarity using Figma or other design and developer collaboration tools

- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards

- A background in frontend development or familiarity with design-to-code workflows

- Delivered technical workshops, enablement sessions, or advisory services in past roles

## Skills

### Required
- technical account management
- solutions engineering
- enterprise customer success
- API integrations
- identity management frameworks
- AI-powered solutions
- communication skills

### Nice to have
- Figma
- design and developer collaboration tools
- frontend development
- design-to-code workflows
- technical workshops
- enablement sessions
- advisory services

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6098063004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)