# Claims Analyst **Company**: Aviva Canada **Location**: Markham **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $85,000 to $105,000 **Category**: Insurance **Industry**: Insurance **Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/Claims-Analyst---Reinsurance_R-174675?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f51725c0-80d ## Description Join a dynamic team at Aviva Canada as a Claims Analyst, playing a key role in supporting Aviva's reinsurance and delegated claims programs. The salary band for this position ranges from $85,000 to $105,000. **Program Administration** - Receive, review, and process claims and reinsurance bordereaux - Co-ordinate payments with the reinsurance department or centralized payment unit as necessary - Accurately enter and maintain claims, incidents, reserves, payments, recoveries, and financial transactions within Guidewire ClaimCenter - Ensure claims and reinsurance information is processed within established account-specific SLAs and service commitments - Monitor delegated authority claims programs and reinsurance arrangements to ensure compliance with contractual obligations and Aviva standards - Review and manage incidents and claims within Guidewire ClaimCenter - Maintain complete and accurate claim records and documentation **Program Governance & Oversight** - Build and maintain a detailed understanding of delegated claims authority programs, claims handling agreements, and underwriting schemes as well as any reinsurance arrangements - Partner with Claims Service Managers, Reinsurance and Underwriting teams to understand program structures, operating requirements, authority levels, and reporting expectations - Keep claims and reinsurance operations teams informed of program updates, changes, and emerging issues - Support the Claims Service Manager in drafting, reviewing, and maintaining Claims Handling Agreements and related documentation - Ensure agreements are accurate, clearly worded, and aligned with business requirements and operational practices **Financial Management & Reporting** - Review monthly bordereaux and management reports to ensure financial accuracy, integrity, and completeness - Monitor reserve adequacy and identify trends, concerns, or discrepancies requiring escalation - Reconcile financial information between external reporting and internal claims systems - Uphold Aviva's financial reputation by ensuring accurate, timely, and compliant claim and reinsurance payments - Identify and investigate reporting discrepancies and work with partners to achieve resolution **Partner & Stakeholder Management** - Maintain strong business relationships with internal collaborators, including Reinsurance, Underwriting, Claims, Finance, Risk, and Operations teams - Serve as a liaison with delegated claims handling partners regarding claims data, financial reporting, operational concerns, and process inquiries - Represent Aviva in addressing claims reporting issues, questions, and concerns, ensuring timely resolution - Attend regular meetings with internal and external customers and their representatives as required - Foster collaborative relationships that support operational excellence and program success **Quality Assurance & Continuous Improvement** - Carry out periodic quality assurance reviews and audits of delegated claims authority programs and bordereaux submissions - Find opportunities to enhance operational efficiency, reporting accuracy, and data integrity - Consult with stakeholders on the design, development, and implementation of best practices for delegated claims administration - Assist in the development of processes, controls, workflows, and reporting standards that improve program oversight - Escalate emerging risks, operational issues, and control concerns appropriately **What you'll bring** - Knowledge of commercial property and casualty insurance claims operations - Understanding of delegated claims authority programs, TPAs, MGAs, and claims administration practices - Knowledge of reinsurance arrangements and workflows - Familiarity with Guidewire ClaimCenter or similar claims management systems - Understanding of financial reporting, claims reserving principles, and claims accounting processes - Strong data management and analytical capabilities - Excellent attention to detail and accuracy - Strong analytical and problem-solving abilities - Effective written and verbal communication skills - Strong customer and relationship management capabilities - Ability to manage competing priorities and deadlines - Proven organizational and time-management skills - Intermediate to advanced proficiency in Microsoft Excel and reporting tools **What you'll get** - Salary band: $85,000 to $105,000 - Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities - Hybrid flexible work model - Outstanding career development opportunities - Professional development education support - Competitive vacation package with the option to purchase 5 extra days off per year - Employee-driven programs focused on diversity and inclusion - Corporate wellness programs ## Skills ### Required - Guidewire ClaimCenter - commercial property and casualty insurance claims operations - delegated claims authority programs - reinsurance arrangements - financial reporting - claims reserving principles - claims accounting processes - Microsoft Excel --- Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/Claims-Analyst---Reinsurance_R-174675?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)