# Product Director - Onboarding Experience

**Company**: Wise
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000158089449-product-director-onboarding-experience?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5152906-015

## Description

We're looking for a Product Lead to oversee our Onboarding experiences at Wise, leading three critical teams: Consumer Onboarding, Account Setup, and Account Access & Recovery.

Your mission is to ensure every new customer can join Wise easily, securely, and with full clarity on how to get value from our products.

As the onboarding experiences lead, you'll drive conversion for new personal customers, eliminate drop-offs, and build a world-class onboarding experience.

Key responsibilities include:

- Leading multiple cross-functional product teams

- Driving conversion and eliminating drop-offs across onboarding flows

- Owning the login, account recovery, and 2FA experience

- Improving UX across onboarding journeys

- Balancing growth with security, compliance, and operational scalability

This role offers the opportunity to:

- Make a global impact, shaping how millions experience Wise

- Drive measurable outcomes, owning core product metrics

- Collaborate across the organisation, partnering with compliance, security, operations, and marketing

- Build and lead a high-performing team of 3-4 PMs

Requirements:

- Experience leading onboarding or core conversion experiences in a fast-growing tech company

- Ability to own end-to-end metrics like conversion or retention

- Strong product sense and attention to detail

- Experience leading senior product managers and building high-trust teams

- Comfortable working across compliance, legal, ops, regional, and marketing

- Data-driven and outcome-oriented mindset

## Skills

### Required
- product management
- onboarding experience
- conversion optimisation
- UX design
- compliance
- security

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000158089449-product-director-onboarding-experience?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)