# Customer Service Officer

**Company**: ABM UK
**Location**: Glasgow
**Work arrangement**: onsite
**Job type**: part-time

**Apply**: https://jobs.workable.com/view/mAQ6cTf87KAtttjmg3PE8c/customer-service-officer-in-glasgow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f5135844-99f

## Description

Job Title: Customer Service Officer

Location: The Forge, Glasgow

Shift Pattern: 3 days over 7, 24 hours per week

Pay Rate: £13.09 per hour

Job Purpose:

To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public.

Key Responsibilities:

Patrol Duties:

Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces.

Monitor for suspicious behaviour, theft, vandalism, or other criminal activity.

Surveillance Monitoring:

Operate CCTV and other security systems.

Identify potential security risks and respond accordingly.

Incident Response:

Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft).

Report and record incidents accurately and in a timely manner.

Liaise with emergency services when required.

Customer Service:

Provide directions and assistance to visitors.

Assist with lost children or vulnerable individuals.

Support retailers and staff with security concerns.

Access Control:

Monitor and control access to restricted areas.

Check deliveries and contractor credentials.

Health & Safety:

Monitor and report hazards.

Ensure compliance with safety procedures during evacuations and drills.

Reporting:

Complete daily occurrence logs and incident reports.

Maintain records of inspections, patrols, and incidents.

Key Skills and Attributes:

Strong observational skills and attention to detail.

Good communication and interpersonal skills.

Ability to stay calm under pressure and handle conflict professionally.

Physical fitness and the ability to be on foot for extended periods.

Basic computer skills (for CCTV, report writing, etc.).

Qualifications and Requirements:

Valid SIA (Security Industry Authority) licence (UK-specific; equivalent in other countries).

Previous experience in a security role is preferred.

First Aid certification (desirable).

DBS/Criminal background check clearance (depending on jurisdiction).

Knowledge of emergency procedures and health & safety regulations.

Typical Shift Patterns:

May include day and night shifts, weekends, and holidays.

Rotating shifts depending on operational needs.

Benefits:

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

Mental Health support and Life Event Counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers

Life: Search for resources and tools on topics ranging from family and life to health, money and work

Support: Online chat or telephone service for urgent support in a crisis

## Skills

### Required
- SIA (Security Industry Authority) licence
- previous experience in a security role
- first aid certification
- DBS/Criminal background check clearance
- knowledge of emergency procedures and health & safety regulations

---

Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/mAQ6cTf87KAtttjmg3PE8c/customer-service-officer-in-glasgow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)