# Network Operations Center Specialist

**Company**: SpaceXAI
**Location**: Southaven, MS
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5229807007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f507453a-f78

## Description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence.

As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus , never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project.

## Responsibilities:

- Monitor campus health signals 24/7, detecting and verifying site-impacting events.

- Classify and log incident dispositions, feeding noise patterns back to SRE.

- Escalate incidents within time budgets, operating the escalation matrix.

- Run incident bridges, own stakeholder communications, and maintain incident timelines.

- Produce first-pass RCA framing and hand it to SRE / Hardware Failure Analysis.

- Write major-incident reports and open corrective projects in Linear.

- Maintain and improve NOC runbooks, escalation matrices, and communications templates.

## Basic Qualifications:

- Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).

- Proven ability to acknowledge, classify, and escalate incidents under SLA.

- Experience opening and running incident bridges, including stakeholder updates.

- Excellent written and verbal communication skills.

- Demonstrated pattern recognition across multiple domains.

- Experience following, maintaining, and improving operational processes.

- Willingness to work a rotating shift schedule, including nights and weekends.

## Preferred Skills and Experience:

- Prior NOC, data center operations, or campus reliability experience in a high-performance computing environment.

- Experience writing major-incident reports and driving corrective follow-ups.

- Familiarity with Linear or similar work-tracking tools.

- Experience partnering with SRE, SiteOps, and Facilities on escalations.

## Skills

### Required
- incident management
- communication skills
- pattern recognition
- operational processes
- escalation procedures

### Nice to have
- Linear
- data center operations
- campus reliability
- major-incident reports

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5229807007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)