# Customer Strategy Director

**Company**: Cresta
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: competitive, location-based pay
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cresta/jobs/4951656008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4e9ce77-107

## Description

Join us on a mission to revolutionise the workforce with AI. As a Customer Strategy Director at Cresta, you will lead strategic customer engagements, conduct strategic planning for SaaS products, and develop compelling long-term strategies for our most strategic customers.

Responsibilities:

Strategic Leadership: Act as a strategic thought partner for enterprise customers, aligning Cresta's solutions to executive-level goals and contact centre objectives. Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritisation to unlock rapid time to value. Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement.

Services & Deployment Strategy: Own the positioning and sale of Cresta's professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model. Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline. Present tailored implementation strategies to executive and programme stakeholders, including delivery milestones, governance, and customer responsibilities. Partner with internal teams across Professional Services, Sales, and Customer Success to ensure tight handoffs and long-term success.

Value Realisation & ROI: Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance). Define KPIs and track Cresta's impact across performance, operational, and financial metrics. Guide customers on how to leverage Cresta's insights to take action and scale impact.

Internal Enablement: Coach internal teams on customer-centric value messaging and success planning. Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta's strategic approach.

Qualifications We Value:

Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment.

Deep understanding of business value creation, change management, and/or consulting methodologies.

General understanding of how enterprise organisations are looking to leverage Generative AI solutions within their business.

Has extensive experience in large-scale enterprise software implementations and complex use cases.

Experience designing and interpreting Statements of Work to meet Enterprise customer needs.

Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI.

Experience managing and advising on large-scale programmes with many stakeholders and dependencies.

Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life: comprehensive medical, dental, and vision coverage with plans to fit you and your family; flexible PTO to take the time you need, when you need it; paid parental leave for all new parents welcoming a new child; retirement savings plan to help you plan for the future; remote work setup budget to help you create a productive home office; monthly wellness and communication stipend to keep you connected and balanced; in-office meal programme and commuter benefits provided for onsite employees.

## Skills

### Required
- strategic customer engagement
- strategic planning
- customer success
- enterprise sales
- generative AI

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cresta/jobs/4951656008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)