# Senior Field Account Manager

**Company**: LexisNexis Risk Solutions
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Singapore---Risk-Winsland-House/Senior-Field-Account-Manager_R118032-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4b5a0e5-824

## Description

We are seeking a talented sales professional to join our team as a Senior Field Account Manager. As a leading global company in Regulatory, Compliance and Fraud solutions, LexisNexis Risk Solutions helps businesses of all sizes solve complex risk problems.

You will be responsible for managing a book of accounts, building relationships with customers to anticipate their needs and ensure retention, and identifying upsell and cross-sell opportunities.

Responsibilities:

- Build solid relationships with clients, understand their needs, and provide proactive guidance and support

- Develop and implement customer success strategies to drive adoption and retention

- Collaborate with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction

- Identify opportunities for upselling or cross-selling additional products or services to existing clients

- Monitor customer health metrics and proactively address any potential issues or concerns

- Gather customer feedback and insights to inform product development and improve overall customer experience

Requirements:

- 8 years proven sales and strategic account management experience

- Ability to engage with large enterprise accounts and senior stakeholders

- Be adept at building and maintaining lasting client relationships

- Possess excellent communication and presentation skills

- Be skilled in problem-solving and able to think strategically about customer needs

- Have experience working with cross-functional teams, such as operations and product development

- Be able to work in a team environment supporting one or more Strategic Account Directors

- Be results-driven and able to meet or exceed customer satisfaction and retention goals

- Possess a deep understanding of SaaS or technology products

- Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

We offer country-specific benefits, and you can learn more about them by visiting our website. We are committed to providing a fair and accessible hiring process.

## Skills

### Required
- strategic account management
- client relationship building
- problem-solving
- communication
- presentation
- CRM software
- SaaS or technology products

### Nice to have
- SalesForce

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Singapore---Risk-Winsland-House/Senior-Field-Account-Manager_R118032-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)