# European Service Manager - Italian Speaking

**Company**: Barclays
**Location**: Knutsford
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Knutsford-Radbroke-Hall/European-Service-Manager---Italian-Speaking_JR-0000114502?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4af77f3-f16

## Description

We are seeking a European Service Manager - Italian Speaking to join our European Client Service team at Barclays. As a key point of contact for corporate clients and internal stakeholders across Barclays, you will play a crucial role in delivering exceptional service, resolving complex client queries, and ensuring a seamless experience across a range of cash management, payments, and banking services.

Responsibilities:

- Provide exceptional customer service through various communication channels, including chat, email, and phone.

- Execute customer service requirements to resolve complex, specific customer needs, and provide a unique, personalised resolution for each case.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.

- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

- Identify industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.

Requirements:

- Fluency in both English and Italian, with native-level written, verbal, and listening skills.

- Excellent customer service skills, with the ability to communicate professionally and effectively by telephone and email.

- The ability to take ownership of client queries, proactively investigate issues, and drive them through to resolution.

- Experience working towards strict service level agreements (SLAs) and deadlines in a fast-paced operational environment.

Highly valued skills/experience:

- Knowledge of European and UK banking products, payment services, and client servicing environments.

- Experience using banking platforms and systems such as Barclays.Net, iPortal, MassPay, FileGateway, SEPA Direct, QMS, or similar solutions.

- A strong understanding of SEPA, international and domestic payment methods, and payment processing cycles.

- Knowledge of operational risk, control frameworks, data protection requirements, and regulatory compliance.

- The ability to collaborate effectively with colleagues and stakeholders while supporting continuous service improvement initiatives.

## Skills

### Required
- Italian
- English
- Customer Service
- Communication
- Problem-solving

### Nice to have
- SEPA
- International and Domestic Payment Methods
- Payment Processing Cycles
- Operational Risk
- Control Frameworks
- Data Protection Requirements
- Regulatory Compliance

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Knutsford-Radbroke-Hall/European-Service-Manager---Italian-Speaking_JR-0000114502?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)