# Senior Data Operations

**Company**: Pfizer
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/Mexico---Mexico-City/Senior-Operations-Specialist_4966339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4a3c37f-544

## Description

A career with Pfizer is about discovering breakthroughs that change patients' lives. As a Senior Data Operations specialist, you will be accountable for delivering all data processes in scope of the Global Operations Services Center, as well as being a market/process expert and Point of Contact for the Global Operations Services Center.

**Core Responsibilities**

- Engage with selected markets/verticals for all their requests.

- Ensure process documentation is maintained up to date for data & transactional processes.

- Act as a country expert for any issues with Delivery Team Leads.

- Share best practices across the Global Operations Services Center team.

- Deliver data validation and stewardship for data sets in scope.

- Deliver reporting and analytics to Biopharma Operations colleagues.

- Deliver data extractions from multiple databases.

- Deliver calculation, attainment, monthly data upload, validations, and reporting of Field Force Incentives.

- Provide analytical support and expertise for all data processes in scope.

- Propose and deliver solutions and ideas for any problems and issues faced.

- Prioritize requests and manage workload according to plan.

- Follow SLA & guidelines and timeline established for the team and meet SRT KPIs.

- Deliver high-quality service for any activities in scope.

- Propose continuous improvement of processes in scope.

- Develop Subject Matter Expertise for one or more data processes in scope.

**Qualifications**

- 3+ years of experience in service delivery, shared services, or sales operations.

- Strong service orientation and customer-focused mindset.

- Strong IT literacy and technology proficiency.

- Experience in data stewardship, reporting, and analytics delivery.

- Proven knowledge and hands-on experience in Incentive Compensation is mandatory.

- In addition, candidates must demonstrate experience in at least one of the following two areas:

- Sales Force Management / CRM support for sales teams

- Medical Samples Management

- Advanced Excel skills, including working with formulas and data analysis.

- Self-motivated, with the ability to work independently and maintain a strong service-oriented mindset.

- Ability to identify and propose process improvements and optimization opportunities.

- Strong analytical and quantitative skills, with a fact-based and detail-oriented approach.

- Strong communication and interpersonal skills.

- Strong team player with the ability to work effectively in a multicultural environment.

- Strong negotiation and stakeholder management skills, with the ability to engage with Leadership Teams, Vertical Leads, Country Managers, BU Leads, and Local Teams.

- Ability to present results effectively to large audiences, including sales forces and leadership teams.

- Fluency in written and spoken English is required.

- Fluency in written and spoken Spanish is required.

## Skills

### Required
- Incentive Compensation
- Data Stewardship
- Reporting
- Analytics
- Excel
- Service Delivery
- Sales Operations
- CRM support
- Medical Samples Management
- English
- Spanish

### Nice to have
- Portuguese
- Operations Management
- Consulting
- IT
- Science
- Sales
- Commercial
- Change Management
- Business Process Mapping
- Project Management Certifications

---

Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/Mexico---Mexico-City/Senior-Operations-Specialist_4966339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)