# Technical Support Engineer, Zero Trust

**Company**: Cloudflare
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8229998?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f494bf4d-35b

## Description

## Job Overview

We are seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence.

## Responsibilities

- Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's Zero Trust platform, including products like Access, Gateway, and Teams.

- Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.

- Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.

- Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.

- Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues.

- Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.

- Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools.

## Requirements

- You have a minimum of 4 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.

- Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.

- Strong customer service orientation and communication skills, both written and verbal.

- Ability to work independently and collaboratively in a fast-paced, dynamic environment.

- You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).

- Hands-on experience with identity and access management (IAM) systems, such as Okta, Ping Identity, or Azure Active Directory.

- Strong knowledge of authentication protocols (SAML, OIDC, LDAP) and secure web gateway technologies.

- Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.

- Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations.

- You have worked with PostgreSQL, MySQL, MS SQL or other database servers.

- Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).

- Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.

## Benefits

Cloudflare offers a range of benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and recognition for outstanding performance.

## Skills

### Required
- Zero Trust
- Technical Support
- Networking
- Web Security
- Identity and Access Management
- Authentication Protocols
- Secure Web Gateway
- Cloud Platforms
- Database Servers

### Nice to have
- Cloudflare Certified Zero Trust Specialist
- CISSP
- CCSP

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8229998?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)