# Graduate Trainee **Company**: Intl Wealth & Premier Banking **Location**: Kuala Lumpur, Federal Territory of Kuala Lumpur **Experience**: entry **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://portal.careers.hsbc.com/careers/job/563774612588016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f4723646-7f3 ## Description Some careers open more doors than others. If you’re looking for a role that builds strong foundations in customer propositions, product management, market analysis, stakeholder coordination and business reporting, join HSBC and build a future rich with potential. This placement offers hands-on exposure to how a Propositions team operates end-to-end,supporting customer insight, proposition development, product performance tracking, stakeholder engagement and disciplined reporting,while developing practical skills for a wide range of banking and financial-services careers. ## Key Responsibilities ### Proposition and product support - Support the development, review and maintenance of customer propositions and product-related materials. - Assist with research into customer needs, market developments, competitor activity and industry trends. - Help gather and organise information to support proposition design and enhancement. - Support the preparation of product briefs, proposition papers, business cases and presentation materials. - Assist with reviewing product features, benefits, eligibility criteria, pricing information and customer communications. - Monitor proposition-related activities, deliverables and key milestones. - Identify gaps, issues, blockers or delays early and escalate them appropriately. - Support the testing and implementation of proposition changes in line with approved processes. ### Customer and stakeholder coordination - Support responses to routine enquiries from customers, relationship managers, branches and internal stakeholders. - Coordinate information and documentation requests across relevant teams, including Product, Marketing, Operations, Technology, Risk, Compliance and Customer Service. - Prepare clear updates on proposition initiatives, product enhancements, customer feedback and outstanding actions. - Assist with preparing meeting agendas, minutes, action logs and status updates. - Maintain professional communication and ensure stakeholder queries are tracked through to resolution. - Support collaboration across local and regional teams where propositions involve multiple markets or business functions. ### Proposition reporting and management information - Maintain accurate trackers for proposition initiatives, product changes, customer feedback and implementation activities. - Produce weekly or monthly reports on proposition performance, customer activity, campaign outcomes and project progress. - Support basic analysis of customer, product and market data to identify trends, opportunities and areas for improvement. - Help monitor key performance indicators, service outcomes, adoption levels and customer engagement. - Highlight overdue actions, emerging issues, upcoming priorities and potential commercial or operational risks. - Translate data and analysis into clear updates for management and stakeholder review. - Assist with the preparation of dashboards, presentations and management information. ### Customer insight and market analysis - Support the collection and analysis of customer feedback, research findings and frontline observations. - Help identify changing customer needs, behaviours and expectations. - Conduct desk research on market trends, competitor propositions and relevant industry developments. - Assist with customer segmentation, proposition comparisons and opportunity assessments. - Support the preparation of summaries and recommendations based on available data and research. - Contribute to initiatives designed to improve customer experience, engagement and proposition relevance. ### Governance, risk and controls support - Coordinate documentation and approval requests in line with internal requirements. - Support the maintenance of proposition governance records, approval papers and decision logs. - Help ensure that customer-facing materials and product information are complete, accurate and appropriately approved. - Maintain organised records and audit trails for proposition activities and product changes. - Follow applicable risk, compliance, anti-money laundering, data-handling and information-security requirements. - Support control checks, issue tracking and exception monitoring where applicable. - Escalate questions, control concerns or exceptions to the appropriate Product, Risk, Compliance, Operations or control team. ### Process improvement and team support - Identify opportunities to improve proposition-development processes, reporting and stakeholder communication. - Support the documentation of procedures, recurring issues, lessons learned and best practices. - Assist with streamlining trackers, reporting templates and team processes. - Participate in team meetings, training sessions and proposition or product-improvement initiatives. - Work collaboratively with colleagues across Product, Marketing, Customer Experience, Operations, Technology, Risk, Compliance, branches and relationship-management teams. - Demonstrate accountability, commercial awareness, attention to detail and a commitment to delivering customer-focused outcomes. ## Requirements - Candidate must be currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second class upper. - Fluent in English, with excellent communication, interpersonal and presentation skills. - Ability to analyse data and information and interpret findings for business decisions. - Strong interest in customer needs, products, propositions, market trends or financial services. - Strong attention to detail and the ability to follow structured processes accurately. - Resourceful, organised and able to manage multiple priorities. - Good planning, communication, research and problem-solving skills. - Ability to prepare clear written updates, presentations and reports. - Ambitious, motivated and comfortable working in a fast-paced banking environment. - Energetic, enthusiastic and adaptable. - A collaborative team player with the potential to demonstrate leadership. - Computer literate, including the ability to use Microsoft Excel and PowerPoint, and able to work independently. - An interest in product management, customer experience, marketing, retail banking, wealth management, commercial banking or financial services is advantageous. ## Key Learning Opportunities You’ll gain: - Practical understanding of how a Propositions team operates within a global bank. - Exposure to proposition development, product management and customer-focused decision-making. - Experience researching customer needs, market trends and competitor activity. - Hands-on experience supporting product reviews, proposition enhancements and business initiatives. - Stronger business communication skills, including concise updates, professional correspondence and stakeholder engagement. - Experience producing management information, dashboards, presentations and performance reports. - Greater awareness of product governance, operational risk, controls and approval requirements. - Experience working with colleagues across Product, Marketing, Operations, Technology, Risk, Compliance and Customer Service. - Confidence identifying opportunities, analysing information and making practical recommendations. - Experience supporting initiatives from concept development through to implementation and review. - A foundation for future careers in propositions, product management, customer experience, marketing, business management, strategy, retail banking, wealth management or broader financial-services functions. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Microsoft Excel - PowerPoint - English - data analysis - communication - interpersonal skills - presentation skills - problem-solving skills ### Nice to have - product management - customer experience - marketing - retail banking - wealth management - commercial banking - financial services --- Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612588016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)