# Business Technology Support Specialist

**Company**: Samsara
**Location**: London, England
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8337515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f41c1add-7a9

## Description

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access.

Responsibilities:

- Help the Samsara team both in our London office and online to resolve their tech problems.

- Manage a ticket queue and seek opportunities to improve how we work.

- Complete new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.

- Support hardware recovery and asset management.

- Manage office endpoints like printers, laptops, conferencing room equipment, and more.

- Manage employee access to Samsara’s cloud infrastructure.

- Work closely with IT Specialists to deliver infrastructure projects and upgrades.

- Document IT policies and procedures.

- Partner with adjacent tiers and teams for escalations and process enhancements.

- Drive core operations that keep the company secure and productive.

- Deploy and manage systems that foster collaboration and productivity at scale.

- Plan and integrate the tools and services which run our workplaces.

- Champion, role model, and embed Samsara’s cultural principles.

Requirements:

- A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.

- Minimum of 2 years of help desk or technical support experience.

- Minimum 1 year of experience working onsite supporting employees in an IT environment.

- Basic networking experience.

- 8:00-5:00 Monday - Friday (UK time) availability and occasional off-hours support.

Preferred qualifications:

- Knowledge of Apple products.

- Experience with enterprise SaaS.

- Experience with a ticketing system.

- A passion for learning and doing new things in a fast-paced environment.

- An affinity for working with all things electronic.

## Skills

### Required
- Computer Science
- Information Systems
- STEM
- Help desk
- Technical support
- Networking

### Nice to have
- Apple products
- Enterprise SaaS
- Ticketing system

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8337515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)