# Principal Presales Engineer

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $138,872.00 - $192,880.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8115128?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4147535-026

## Description

At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Principal Presales Engineer on Twilio's Strategic Communications team, you will enable customers to build the future of communications. You will be a critical part of the sales team focused on our Strategic segment, delivering the Technical Win and best Product Fit to our customers.

**Responsibilities:**

- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.

- Lead the technical and product sale, recommending best-practice solutions, and guiding customers on how to use Twilio's APIs.

- Establish yourself as a trusted advisor to customers, taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.

- Build and present highly interactive, complex, and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products.

- Be a hands-on, high-energy, passionate, and creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.

- Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.

- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

- Mentor less experienced Solutions Engineers.

**Qualifications:**

- Required: 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience.

- Excellent communicator and presenter able to gain audience confidence.

- An engaging storyteller - able to gain audience confidence and communicate complex topics to multiple levels of audience.

- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.

- Previous software development experience or working knowledge in one or more of the following areas: sales methodologies, cloud platforms, telecom, SIP, contact center, or security.

- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

**What We Offer:**

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- A retirement savings program

- Much more

**Location:** This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

**Travel:** Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

## Skills

### Required
- pre-sales experience
- complex technical products
- customer-facing experience
- communication
- presentation
- storytelling
- software development
- sales methodologies
- cloud platforms

### Nice to have
- telecom
- SIP
- contact center
- security

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8115128?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)