# IT Support Technician Intern

**Company**: Datadog
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8129799?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4089b34-a58

## Description

The Enterprise IT Support team at Datadog is responsible for the hardware and software used by employees worldwide. As an IT Support Technician Intern, you will combine theoretical learning with practical experience in our IT Support team.

You will progressively take on more responsibilities, ensuring our growing user base has everything they need to do their job. You'll also gain exposure to security-adjacent tasks relevant to IT support operations.

Responsibilities:

- Learn and assist in providing customer service and technical support for employees

- Shadow and support laptop deployment and collection as part of onboarding and offboarding cycles

- Participate in new hire orientations to understand policies and best practices

- Assist with general ticketing, account management, and basic troubleshooting under supervision

- Help maintain hardware and software inventory

- Contribute to documentation creation and maintenance

- Observe and support unified communications setups in conference rooms and common areas

- Participate in team meetings and knowledge-sharing sessions

- Gain exposure to deployment and security-related projects

- Support multi-factor authentication setup and troubleshooting for employees

- Observe and support endpoint device enrollment using mobile device management tools

- Gain familiarity with access management principles

- Assist in following established procedures when responding to basic IT Security incidents under supervision

- Participate in identity verification processes

- Develop skills in various SaaS tools and IT workflows

Requirements:

- You will graduate in 2027 with a degree in IT or Cybersecurity

- This internship is required as part of your academic curriculum

- You are passionate about technology and eager to learn

- You love working in a team and helping people

- You have a basic understanding of computer hardware and software

- You have great communication skills in English (French is appreciated)

- You are curious about how things work and enjoy problem-solving

- You are available to complete a six-month internship beginning in February, March, April, May, or June 2027

Benefits:

- Work on meaningful technical challenges alongside engineers across the globe

- Participate in mentorship and buddy programs designed to support learning and development

- Join an in-person intern cohort, attend company social events, and engage with Datadog Community Guilds and employee resource groups throughout the internship

- Receive relocation support and travel benefits where applicable

- Enjoy office perks including snacks, drinks, and catered lunches on Monday, Wednesday, and Friday

## Skills

### Required
- IT
- Cybersecurity
- customer service
- technical support
- hardware
- software
- troubleshooting

### Nice to have
- French
- communication skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8129799?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)