# Claims Admin Officer (1 year contract)

**Company**: Prudential
**Location**: Singapore
**Job type**: contract
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Singapore/Claims-Assessor--1-year-contract-_25090480-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f4063b70-734

## Description

We are seeking a Claims Admin Officer to join our team on a 1-year contract basis. As a Claims Admin Officer, you will play a crucial role in supporting the claims assessment process, ensuring that claims are reviewed and processed efficiently and effectively.

The successful candidate will work closely with the Team Lead and claims assessors to review claims within the contractual boundaries swiftly, handle pending requirements responsibly, and communicate with various stakeholders, including healthcare institutions, Financial Consultants, and Business Development Managers.

Key responsibilities include:

- Performing end-to-end administrative tasks for inpatient claims processing, including registration, logging, and data entry

- Processing straightforward claims that require human intervention

- Categorizing claim documents, penders, and appeals

- Reviewing appeals submitted to ensure relevant documents are complete for Claims Assessors

- Liaising with Financial Consultants, hospitals/clinics, and BDMs to obtain missing documentation

- Ensuring proper recording of claims assessments for audit and compliance requirements

- Assigning and routing claims to appropriate Claims Assessors based on task complexity guidelines

- Assisting the Team Lead in monitoring and escalating ageing cases or bottlenecks

- Handling basic enquiries escalated from Customer-fronting teams or internal stakeholders regarding claim status

- Updating claims systems accurately, including Workbench status, Claims Notes, and Policy Notes

- Adhering strictly to internal SOPs, audit requirements, and regulatory guidelines

The ideal candidate will have:

- A diploma or degree in any discipline, preferably in Healthcare, Business, or Administration

- Experience in claims processing, healthcare administration, or insurance operations is an advantage

- Strong attention to detail and accuracy

- Ability to multitask in a fast-paced environment

- Good communication and interpersonal skills

- Proficiency in Microsoft Office (Excel, Word) and claims systems

- A customer-focused mindset

## Skills

### Required
- attention to detail
- multitasking
- communication skills
- Microsoft Office
- claims systems

### Nice to have
- Healthcare
- Business
- Administration
- claims processing
- healthcare administration
- insurance operations

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Singapore/Claims-Assessor--1-year-contract-_25090480-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)