# Manager II, Country IT (VN

**Company**: Grab
**Location**: HCMC, Vietnam
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000159578119-manager-ii-country-it-vn?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f3f46390-d66

## Description

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

You will lead Vietnam's shift from a run-and-maintain IT team to an automation- and AI-first one , owning how IT runs today while rebuilding how it runs tomorrow.

As Country IT Manager, you own End User Computing (EUC) operations for Grab Vietnam: the service desks, endpoint fleet, office IT, and IT service management.

The Critical Tasks You Will Perform:

- Run operations , oversee the Vietnam service desk, endpoint fleet, and office IT.

- Deliver office and infra projects , lead office build, relocations, and network/AV upgrades.

- Build and automate , design, prototype, and ship scripts, integrations, and lightweight tools.

- Adopt AI workflows , use AI and agentic automation to take on more of the IT support workload.

- Improve observability , add telemetry, dashboards, and alerting for proactive detection.

- Partner and govern , work with regional teams on systems, policies, and the security of data.

QUALIFICATIONS:

- 5+ years managing IT Operations or EUC teams.

- Hands-on experience deploying and supporting laptops, desktops, video conferencing, and networking.

- Build solutions with AI-assisted development, scripting, and low-code platforms.

- Experience with AI and agentic workflows.

- ITIL certification or equivalent experience.

- Fluent in English and Vietnamese.

ADDITIONAL INFORMATION: Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, create a benefits package that suits your needs.

- Celebrate moments that matter in life with loved ones.

- Confidential Grabber Assistance Programme.

## Skills

### Required
- AI-assisted development
- scripting
- low-code platforms
- ITIL certification
- English
- Vietnamese
- Telemetry and observability builds
- ITSM/CMDB customisation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000159578119-manager-ii-country-it-vn?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)