# ES People Advisor and Knowledge Management Specialist

**Company**: Salesforce
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/ES-People-Advisor-and-Knowledge-Management-Specialist_JR364292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f3bb031f-eeb

## Description

The ES People Advisor and Knowledge Management Specialist is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology.

**Your Impact:**

- Provide superior customer service to employees and managers of Salesforce via our BaseCamp customer portal, and other social channels.

- Support our knowledge base within BaseCamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.

- In an ever fast-changing environment with AI augmenting human work, consider the best practices for localization of knowledge with the global team.

- Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data.

- Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.

- Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.

- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.

- Assist with User Acceptance Testing for system enhancements.

- Process corrections or transactions not handled through Employee or Manager Self Service in Workday.

- Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

- Optimizing of processes and increase in efficiency leveraging AI and Automation for employees and managers.

**Requirements:**

- Experience in managing knowledge content, localization of content in a fast paced environment.

- Minimum 3 years of experience in payroll, HR, or shared services environment.

- Prior experience with Workday HCM or similar HRIS is highly desirable.

- Experience working in a Case Management system.

- Prior experience supporting end to end payroll cycle by inputting and validating employee data changes etc.

- Experience with handling third party deductions preferable.

- Experience with Payroll Legislations, and supporting year-end payroll activities.

- Prior experience with payroll audits internal and external.

- Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning.

- Excellent verbal and written communication skills.

- The ability to navigate and collaborate with employees through personal circumstances.

- Ability to diagnose a problem and lead correction efforts through effective communication and execution.

- Superior employee experience focus.

- Ability to navigate in a high-paced evolving environment with contending priorities.

- Ability to maintain confidentiality in all aspects of job responsibilities.

- Appetite for growth and desire to drive process improvements applying technology.

- Work effectively in a team setting.

- Experience working in HR shared services organization for an established company is ideal.

- Japanese, English a must. Korean, Mandarin preferable.

## Skills

### Required
- Workday HCM
- Case Management
- Payroll
- HR
- Knowledge Management
- Communication
- Problem Solving
- Process Improvement
- AI
- Automation

### Nice to have
- Korean
- Mandarin

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/ES-People-Advisor-and-Knowledge-Management-Specialist_JR364292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)