# Senior Associate Manager, WFM - Scheduling  (Bangkok or Kuala Lumpur based, relocation provided)

**Company**: Agoda
**Location**: Bangkok or Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8376922?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-associate-manager-wfm-scheduling-bangkok-or-f39c4ad2-143/

## Description

The Senior Associate Manager, WFM - Scheduling is a people leader role responsible for leading a WFM team, enabling them to be successful, and delivering against prescribed KPIs.

The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.

Responsibilities:

- Coach and give feedback to team members

- Build healthy and professional relationships with team members

- Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes

- Organize team building activities

- Ensure the team is well supported to perform their day-to-day activities

- Collaborate with other departments

- Analyze and report on team performance data

Requirements:

- Min. 1 year in Agoda OR previous WFM experience in a Contact Centre environment

- Experience in coaching and developing in a technical environment

- Experience in delivering high-level business objectives or initiatives

- High level written & verbal language/communication skills

- Intermediate or above computer literacy (MS Excel particularly)

- High level problem-solving / analytical reasoning skills

- High level stakeholder management skills

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Analytical Ability & Problem Solving
- Decision making ability
- Effective communication
- Excel/Power Point Skills
- Flexibility and Agility
- KPI management
- Listening and influencing
- Process Improvement
- Reporting
- Result driven
- Time / workload management & prioritization
- Coaching
- Develop and Manage team
- Operational Planning & Coordination
- People training
- Presentation
- Team level KPI management

### Nice to have
- People leadership experience

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8376922?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)