# Strategy and Operations Business Partner, Global Payments Performance

**Company**: Stripe
**Location**: Chicago
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8171928?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f378250b-22d

## Description

## Job Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights).

As a Strategy and Operations Business Partner, you will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively. You will combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results.

## Responsibilities

- Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics

- Develop reports and dashboards to meet key reporting requirements

- Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact

- Enhance business processes through data-driven decision-making

- Define and monitor annual and quarterly OKRs

- Prepare materials for QBRs and other leadership meetings

- Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges

- Running cross functional & high impact global programs such as Churn

## Requirements

- 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting.

- High comfort with ambiguity (and context switching) ,you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight.

- Experience holding a high bar across operational design, strategic planning, and reporting.

- You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines.

- You have experience building operational foundations from the ground up.

- You have project/program management experience.

- Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective.

- Technical proficiency in AI tools in order to automate workflows as needed.

- Strong analytical rigor,you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner

- Ability to manage technical resources and translate business needs into requirements

- Proficient in SQL

## Skills

### Required
- strategic planning
- operational design
- reporting
- AI tools
- project management
- SQL
- data analysis
- problem-solving

### Nice to have
- Experience working with Go-to-Market teams including Customer Success
- Experience in Payments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8171928?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)