# Customer Experience Renewal Manager

**Company**: Cisco
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/London-United-Kingdom/Renewals-Manager_2025116?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-renewal-manager-f32bf645-9d6/

## Description

The Customer Experience Renewal Manager (RM) role is a highly transparent, strategic position where we empower key customers to transform their business and meet their objectives through Cisco solutions.

You will be leading cross-functional renewals of medium complexity, covering multiple technologies for mid-size to large accounts.

Responsibilities:

- Proactively assessing and mitigating risk by collaborating with sales and customer success teams to address competitive, adoption, and technology hurdles.

- Employing AI tools and data-driven insights to optimize renewal strategies and improve forecasting accuracy for revenue retention.

- Developing comprehensive renewal strategies that include commercial positioning, value articulation, and negotiation oversight for multi-product agreements.

Minimum Qualifications:

- BA/BS degree (or equivalent practical experience) or 5+ years of technology sales or enterprise renewal experience.

- Proven experience in managing renewals, sales, or customer success functions for mid-size to large enterprise accounts.

- Proven track record to use data and analytics to drive account strategy, risk mitigation, and revenue forecasting.

- Experience in leading cross-functional teams through complex, commercial negotiations.

Preferred Qualifications:

- Experience using AI-driven tools or automation platforms to improve renewal workflows and customer outcomes.

- Advanced knowledge of multiple technology architectures and their associated service lifecycles.

- Ability to analyse data and financial reports to propose, identify and upsell renewals.

- Experience building and maintaining relationships with diverse partners, including procurement and executive leadership.

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## Skills

### Required
- data analysis
- renewal management
- sales
- customer success
- AI tools

### Nice to have
- AI-driven tools
- automation platforms
- technology architectures
- financial reports

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/London-United-Kingdom/Renewals-Manager_2025116?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)