# Director, Account Management, Sales SMB

**Company**: Braze
**Location**: London
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8185912?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f2fc1199-727

## Description

We're seeking a Director of Account Management to lead our SMB Account Management team at Braze. As a leader in customer engagement, we're looking for someone to shape and scale our Account Management across EMEA through upsells and renewals.

**About the role:** You will be responsible for a growing team of Account Managers, managing a medium-sized team with a high level of experience. You will coach and lead a team of Account Managers growing and retaining SMB and mid-market customer relationships.

**Responsibilities:**

- Manage a team of up to 8 Account Managers

- Continue to shape and scale Account Management across EMEA

- Collaborate with all customer-facing teams across the org

- Drive upsells and renewals

**Requirements:**

- Minimum of 8 years of proven experience within Sales for Mobile or Marketing Technology

- At least 3 years of experience managing a regional team of Commercial / Mid-market Sales executives or Account Managers

- Ability to work cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations

- Exemplary leadership skills and dedication to the success and growth of team members

**What we offer:**

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

**About Braze:** Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.

## Skills

### Required
- SaaS sales
- Account Management
- Leadership
- Marketing Automation
- CRM
- Email
- Analytics

### Nice to have
- SMB sales
- Mid-market sales
- Digital trends
- Customer Experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8185912?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)