# Market Manager

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $112,100 - $126,000 per year
**Category**: Sales
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plainview-NY/Market-Manager---Nassau-Market_R247366-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f2adb55d-523

## Description

We are seeking a Market Manager to lead our branch team in providing an exceptional customer experience. As a Market Manager, you will coach your team to create amazing interactions, cultivate an inclusive culture, and deliver legendary experiences. You will be a trusted mentor, strategist, and guide for your team's individual development and overall performance.

**Responsibilities:**

- Cultivate "Every Customer, Every Time": Coach your team to measure success by the depth and quality of human connection, ensuring every interaction is impactful.

- Lead through Behavioral Coaching: Create a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team.

- Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One's values.

- Lead with an Owner's Mindset & Drive Continuous Improvement: Approach your market with a franchise ownership attitude and a forward-thinking mindset that never settles for the status quo.

- Empower De-escalation & Resourceful Problem-Solving: Coach and empower Branch Ambassadors to be strong, independent problem solvers.

- Embrace Digital Innovation & Simplify the Complex: Coach your team on how to help guests easily navigate our mobile and online banking experiences.

- Drive Purposeful Community Impact: Champion volunteerism and guide your team as they connect with local organizations, nonprofits, and charities.

**Requirements:**

- High School Diploma, GED, or Equivalent Certification

- At least 2 years of Retail, Sales, or Banking Experience

- At least 1 year of People Management experience or 1 year of Supervisory experience

**Preferred Qualifications:**

- Bachelor's Degree

- 4+ years of Customer, Retail, or Financial Services experience

- 2+ years of People Management experience

**Salary:** $112,100 - $126,000 per year

**Benefits:**

- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

- Paid Time Off

- Education Assistance

- Matching 401(k) contribution up to 7.5%

- Paid Parental Leave

- Mental Health support

- Back-up Child or Elder Care

## Skills

### Required
- leadership
- coaching
- customer service
- problem-solving
- communication

### Nice to have
- bachelor's degree
- 4+ years of customer experience
- 2+ years of people management experience

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plainview-NY/Market-Manager---Nassau-Market_R247366-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)