# Patient Dining Host **Company**: Bupa **Location**: London **Work arrangement**: onsite **Job type**: part-time **Salary**: Competitive Salary **Category**: Hospitality **Industry**: Healthcare **Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/South-West-London/Patient-Dining-Host_R1501014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/patient-dining-host-f2a83d3b-997/ ## Description At Bupa, you'll play an important role in delivering an exceptional experience for patients as a Service Host within Patient Dining at Cromwell Hospital. Combining outstanding hospitality with compassionate care, you'll help create a five-star dining service that supports patient wellbeing and recovery. **Key Responsibilities** - Deliver a five-star patient dining experience, providing excellent service to patients, visitors and colleagues. - Introduce patients to the dining service and explain menus, meal periods and ordering processes. - Accurately take food and beverage orders, including the use of patient dining tablets and electronic systems. - Support patients with menu selections whilst ensuring dietary requirements, allergens and special requests are correctly managed. - Prepare, assemble and serve meals and beverages in line with service standards and food safety procedures. - Deliver meals to the correct patient at the correct time and temperature. - Liaise effectively with ward and clinical teams to ensure safe and appropriate service delivery. - Respond to patient requests and concerns promptly, escalating where necessary and following through to resolution. - Gather and communicate patient feedback to support continuous service improvement. - Maintain clean, safe and well-stocked working environments. - Complete food safety records, temperature checks and cleaning schedules. - Follow all Health & Safety, fire safety, information governance and confidentiality requirements. - Support wider departmental activities and assist colleagues as required. **Key Skills / Qualifications** **Essential** - Experience delivering excellent customer service within a fast-paced environment. - Strong communication and interpersonal skills. - Ability to engage confidently with patients and provide a high standard of personalised service. - Understanding of food safety, hygiene and allergen awareness. - Excellent attention to detail and ability to work accurately under pressure. - Basic IT skills and confidence using tablets and electronic systems. - Flexible approach to working shifts, weekends and bank holidays. - Passion for delivering exceptional hospitality and customer care. **Desirable** - Previous experience within a private hospital, healthcare or luxury hospitality environment. - Level 2 Food Safety qualification, or willingness to achieve this. - Formal allergen awareness training. - Experience using EPOS or tablet-based ordering systems. - Experience working to service standards, procedures and SOPs. **Benefits** - Equivalent to 23 days holiday per year, increasing through length of service, with the option to buy or sell - Enhanced pension and life insurance - Support with travel costs via a season ticket loan or cycle to work scheme - Access to healthcare benefits and health assessments - Discounts at gyms and fitness facilities across the UK - Access to our Employee Assistance Programme and wellbeing resources - Access to discounts at a wide range of retailers and services For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - customer service - communication - food safety - allergen awareness - IT skills ### Nice to have - previous experience in private hospital or healthcare - Level 2 Food Safety qualification - formal allergen awareness training - EPOS or tablet-based ordering systems --- Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/South-West-London/Patient-Dining-Host_R1501014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)