# Customer Experience Associate (Bilingual; Spanish) (Part Time, Remote)

**Company**: Bold
**Location**: Remote
**Work arrangement**: remote
**Job type**: part-time
**Salary**: $24.00-$26.00/hour
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/agebold/jobs/5246200007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f295bd3d-236

## Description

Bold is seeking a motivated Bilingual (Spanish/English) Customer Experience Associate to conduct high-volume outreach to new and existing members, increasing enrollment and program completion rates.

This is a part-time role (up to 29 hours per week) working 8-5pm PST hours. The successful candidate will be a great communicator, critical thinker, and envision a world where every aging adult has access to personalized online workouts.

Key Outcomes:

- Conduct outreach via phone, text, and email daily, answering inbound tickets.

- Complete assigned tickets each day.

- Maintain an >80% phone answer rate per week.

- Act as a hub for all inbound questions regarding Bold and its offerings.

- Maintain a 92% or higher customer satisfaction score.

- Act as the voice between customers and Bold.

The most important skills for the role are:

- 1-3 years of experience as a customer support representative.

- Effective communication: empathetic and active listener for members.

- Customer Service Tools: experience working in CRMs and Customer Services tools (e.g., Insightly CRM and HubSpot).

- Organization & Attention to Detail: ability to prioritize and handle a high volume of work while maintaining quality interactions.

- Critical Thinker: demonstrated ability to quickly understand and absorb new information.

- Experience in a role with direct daily interactions with older adults.

- Exceptional verbal and written communication skills.

- Reporting: ability to report bugs with detailed descriptions and data to the engineering team.

- Soft Skills: high levels of empathy, patience, and a positive attitude.

- Problem-Solving: strong ability to analyze situations and solve issues efficiently.

- Technical Skills: proficiency with computers, experience with HubSpot, Insightly, Slack, or JustCall.

In addition to the above, it would be great if you also had experience in a role with direct daily interactions with older adults.

At Bold, people are indispensable to achieving its mission, and it is building an inclusive environment that enables everyone to do their best work. The company deliberately hires people from all walks of life.

Compensation: $24.00-$26.00/hour, depending on relevant and transferable experience.

## Skills

### Required
- customer support
- effective communication
- CRM
- organization
- critical thinking
- problem-solving
- technical skills

### Nice to have
- experience with older adults
- HubSpot
- Insightly
- Slack
- JustCall

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agebold/jobs/5246200007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)