# Senior HR Advisor **Company**: Deliveroo **Location**: Manchester, United Kingdom **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Human Resources **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8326925?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f284f28b-e27 ## Description ### Job Overview We are seeking a Senior HR Advisor to join our Manchester team. As a hybrid role, you will help deliver a fair, consistent, and high-performing employee experience by leading complex employee relations, strengthening manager capability, and using people insights to improve how we work across our Merchant organisation. ### What You'll Be Doing You will be joining the UKI People team, primarily supporting our Merchant organisation. Employee relations sits at the heart of the role, alongside a broader focus on employee experience, operational excellence, and continuous improvement. #### Employee Relations and Case Management - Manage a varied and complex end-to-end caseload across performance, probation, absence, grievances, and disciplinaries. - Provide clear, practical advice that balances employee experience, commercial needs, employment law, and organisational risk. - Build trusted relationships with managers, helping them address concerns early and confidently challenging where needed to achieve fair and consistent outcomes. - Respond to sensitive employee and manager concerns with sound judgement, discretion, and professionalism, ensuring issues are resolved or escalated appropriately. - Maintain accurate and timely case documentation, delivering a consistently high standard of support across competing priorities. #### Employee Experience and Engagement - Partner with managers, leaders, and People colleagues to create an environment where employees feel heard, valued, and supported. - Use employee feedback, case themes, and engagement insights to identify emerging concerns and opportunities to improve the employee experience. - Support feedback channels and targeted engagement activity, ensuring themes are followed through and actions are clearly communicated. - Coach managers on the behaviours and everyday practices that influence engagement, performance, and retention. #### Root-Cause Analysis and Process Improvement - Use case data, employee feedback, and people trends to identify hotspots and underlying factors, such as onboarding, management capability, or gaps in existing processes. - Turn insights into practical interventions that reduce avoidable cases and improve employee and manager experiences. - Recommend continuous improvements to People policies, guidance, and processes, helping us deliver support with greater consistency and efficiency. - Identify recurring employee or manager questions and improve the guidance, tools, and self-service resources available to them. #### Manager Capability and Coaching - Coach and upskill managers through sensitive people matters, helping them build the confidence and judgement to handle issues effectively. - Deliver practical sessions on employee relations policies, UK employment legislation, and effective people management. - Guide managers towards the right People tools and resources, encouraging greater self-sufficiency while remaining available for complex or higher-risk situations. - Communicate complex processes and decisions clearly to a range of audiences, adapting your approach to the situation and the people involved. #### People Partnering and Strategic Support - Partner with leaders across our Merchant organisation, building a strong understanding of their teams, priorities, and people challenges. - Support core People processes, including performance calibrations, engagement activity, and organisational change. - Use data and people insights to support leadership discussions and inform practical, evidence-based decisions. - Contribute to targeted UKI People projects and work collaboratively across the wider People team to deliver meaningful improvements. ### What You'll Need to Thrive #### Essential - Significant experience managing complex end-to-end employee relations cases within a fast-paced environment, backed by up-to-date knowledge of UK employment law. - Strong advisory and coaching capability, with a proven ability to constructively challenge managers and balance commercial risk with employee experience. - Sound judgement and the confidence to navigate sensitive or ambiguous situations with limited direction. - An analytical mindset, with experience using case data, employee feedback, and people trends to identify root causes and deliver proactive HR solutions. - Strong organisational skills and attention to detail, including the ability to maintain accurate documentation, meet deadlines, and deliver consistently across multiple priorities. - Excellent written and verbal communication skills, with the ability to explain complex or sensitive information clearly to a range of audiences. - A high level of discretion and professionalism when handling confidential employee information. - A collaborative and adaptable approach, with experience building trusted partnerships across teams and influencing without direct authority. - Confidence using HR systems and digital tools to manage work, identify insights, and improve the employee and manager experience. #### Nice to Have - Experience supporting commercial, operational, or technology-led business units. - Broader exposure to, or an interest in, HR Business Partnering and organisational design. - Experience supporting employee listening, engagement, or retention initiatives. - Experience improving HR guidance, self-service tools, or digital processes to increase adoption and make support easier to access. - Familiarity with people analytics or AI-enabled tools and an interest in how emerging technology can improve HR decision-making and operational efficiency. ### Why Join Us? At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We offer: - Make a visible impact every day - Learn fast in an entrepreneurial environment - Build a career, not just a role - Deliver together in an inclusive culture ## Skills ### Required - UK employment law - employee relations - HR systems - people analytics - coaching - communication ### Nice to have - HR Business Partnering - organisational design - employee engagement - retention initiatives - AI-enabled tools --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8326925?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)