# Manager, ServiceNow Platform

**Company**: Tanium
**Location**: Addison, TX (Hybrid); Bellevue, WA (Hybrid); Durham, NC (Hybrid); Emeryville, CA (Hybrid); Reston, VA (Hybrid)
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $131,000 to $201,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/8009098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f2760255-a3c

## Description

The Manager, ServiceNow Platform is the strategic owner of Tanium's enterprise ServiceNow environment, accountable for the platform roadmap, governance, and delivery across multiple modules.

You will lead a team of seven platform specialists, mature the CMDB and CSDM framework, and serve as the primary partner to IT and Security, stakeholders across the broader organization, and customer-facing teams.

Key responsibilities:

- Lead and develop the team of ServiceNow administrators, developers, architects, and business analysts

- Own the ServiceNow platform roadmap, balancing stakeholder demand with platform health, technical debt, and upgrade cycles

- Govern the platform, including coding standards, change management, release processes, upgrades, patching, and instance health

- Serve as customer zero for Tanium product integrations, piloting and operationalizing native Tanium capabilities within ServiceNow

- Drive CMDB and CSDM maturity, including data quality standards, CI lifecycle, and reconciliation rules

- Deliver across the module portfolio, including ITSM, ITOM, HAM, SAM, VR, SIR, IRM, SPM, and TPSM/CSM

- Collaborate and communicate with stakeholders, including reporting on platform health, sprint velocity, and module adoption

Requirements:

- 6+ years of ServiceNow platform experience, including 2+ years managing or leading a team

- Deep, hands-on experience across ITSM, CSM, and ITOM

- Proven CMDB governance experience

- CSDM experience

- Strong stakeholder management and communication skills

- ServiceNow Certified System Administrator (CSA)

Preferred qualifications:

- Working knowledge of additional modules, such as HAM, SAM, VR, SIR, IRM, SPM, TPSM, or CSM

- TPSM or CSM implementation experience

- Proficiency in Flow Designer, Business Rules, UI Policies, Integration Hub, and ServiceNow scripting

- Experience managing Discovery, Service Mapping, and MID Servers in enterprise environments

## Skills

### Required
- ServiceNow platform experience
- ITSM
- CSM
- ITOM
- CMDB governance
- CSDM
- Agile/Scrum delivery
- ServiceNow Certified System Administrator (CSA)
- stakeholder management
- communication skills

### Nice to have
- HAM
- SAM
- VR
- SIR
- IRM
- SPM
- TPSM
- CSM implementation experience
- Flow Designer
- Business Rules
- UI Policies
- Integration Hub
- ServiceNow scripting
- Discovery
- Service Mapping
- MID Servers

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/8009098?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)