# Call Center Nurse

**Company**: IQVIA
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Pasig-City-Philippines/System-Support-Analyst_R1358012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f24a41c5-307

## Description

The call center nurse will serve as the virtual study coordinator for Principal Investigators (PIs) and patients participating in pregnancy registries and other observational trials.

As a call center nurse, you will be the primary contact for patients and healthcare professionals (HCPs) participating in a registry, facilitating completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals.

Key responsibilities include:

- Providing information and follow-up to incoming calls and emails per project direction

- Administering informed consent verbally or online

- Following up with patients and/or HCPs per protocol

- Collecting and entering data in the study electronic data capture system (EDC) per protocol

- Recognising and escalating any adverse events (AEs) or serious adverse events (SAEs) according to protocol

- Resolving any data queries

- Maintaining investigator site files as necessary

Qualifications:

- Bachelor's degree in Nursing Science (BSN) with 2+ years of experience

- Obstetrics and Gynecology (OBGYN) experience is a plus

- Previous experience in clinical trials or real-world (phase 4) observational research

- Fluency in English

- Working knowledge of Good Clinical Practice (GCP) principles, with certification required

- Proficiency in MS Windows and Office applications, such as Excel, Outlook, and Word

- Excellent interpersonal skills

- Attention to detail and ability to establish effective working relationships

## Skills

### Required
- Good Clinical Practice
- MS Windows
- Office applications
- English

### Nice to have
- OBGYN experience
- clinical trials experience

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Pasig-City-Philippines/System-Support-Analyst_R1358012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)