# Customer Success Specialist

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2025776-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f247d49a-6e3

## Description

We are looking for an ambitious Customer Success Specialist to join our team to drive greater customer value by bringing Cisco’s best ideas with innovations and capabilities to the highest value customers.

The Customer Success Specialist will act as the primary advocate for our customers, championing their success by aligning their goals with Meraki's capabilities.

This role requires a proactive approach to understanding customers’ unique challenges, identifying opportunities for growth, and delivering tailored strategies to ensure they achieve measurable outcomes.

**Responsibilities:**

- Driving customer adoption across the Meraki platform, helping customers understand and utilise core features and functionalities that ultimately improves their end user experience.

- Building and executing concurrent high-touch customer adoption strategies, including setting tangible metrics to track progress and demonstrate value across a moderately-size portfolio.

- Understanding how the Customer Success Adoption Motion, Customer use cases and Cisco CX services portfolio can benefit customers and partners.

- Identifying, engaging and building rapport with customers’ primary stakeholders to understand their business challenges and objectives.

- Collaborating across internal teams to deliver aligned, end-to-end solutions while focussing on success planning and customer enablement.

- Understanding the scope of the CSS role and proactively deflecting out-of-scope activities.

**Requirements:**

- Japanese fluency is a must. English is a plus.

- Bachelor's degree plus 7 years of related experience, or Master's degree plus 4 years of related experience, or PhD plus 1 year of related experience, or equivalent relevant work experience.

- Professional level (e.g., CCNP) or equivalent relevant certification expected.

- Business Intelligence/analytics experience is a plus.

- An understanding of Cisco Meraki products, their key features, and updates, with an ability to explain primary use cases and simple technical concepts.

- An ability to understand customer businesses and industries and execute technical adoption plans to meet their specialised needs.

- A demonstrated ability to build trust with customers and partners and effectively engage primary stakeholders.

- The capability to set basic success metrics for adoption strategies and understand Meraki Portfolio and CX Services Spend & ARR.

- An ability to clearly and concisely convey technical concepts and advocate for customer needs within Cisco.

## Skills

### Required
- Cisco Meraki
- Customer Success
- Business Intelligence
- Analytics
- CCNP
- Japanese
- English

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2025776-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)