# Senior Enterprise Customer Success Manager

**Company**: Carta
**Location**: New York, NY
**Experience**: senior
**Job type**: full-time
**Salary**: Up to $153,000 - $181,000 SF and NY
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/carta/jobs/7808434003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f23f4d02-cf0

## Description

## Job Overview

As a Senior Enterprise Customer Success Manager at Carta, you will play a crucial role in ensuring the success and health of our most strategic customers. Carta is a leading provider of software and services for venture capital, private equity, and private credit, trusted by over 65,000 companies worldwide.

## Responsibilities

- Develop strategies to increase engagement and mitigate churn for your assigned clients

- Build deep relationships with our most strategic customers, delivering value and sharing best practices

- Drive product adoption and usage of Carta throughout the customer journey

- Leverage AI fluency to proactively engage with customers at scale and build custom workflows

- Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings

- Drive retention and growth among our most valuable customers by understanding their business needs and developing strategic account plans

- Maintain regular communication with customers, sharing insights about their adoption trends, engagement, and overall health

- Collaborate with internal teams to resolve customer issues and share customer feedback

- Leverage technology to proactively engage with customers at scale regarding Carta's value and upcoming renewals

## Requirements

- Strong verbal and written communication skills

- Experienced negotiator with high EQ

- Proven ability to build and manage relationships in a SaaS environment

- Fluency in modern AI systems and comfort navigating technical environments

- Diplomacy, tact, and poise under pressure

- Prior experience working in venture capital or private equity space is a plus

- Experience working with customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero

- Adaptability in the midst of shifting priorities

## Benefits

- Market-competitive salary

- Equity for all full-time roles

- Exceptional benefits

- Commissions plans for applicable roles

## Salary Range

- Up to $153,000 - $181,000 SF and NY

## Skills

### Required
- AI fluency
- SaaS experience
- customer success platforms
- strategic account planning
- communication skills

### Nice to have
- venture capital
- private equity
- Gainsight
- Catalyst
- Client Success
- Churn Zero

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/carta/jobs/7808434003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)