# Migration Delivery Lead

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Migration-Delivery-Senior-Lead----Marketing-Cloud-Revenue-Cloud-Tableau_JR349981?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f23ee245-666

## Description

The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live.

You serve as the primary technical and strategic point of contact for your migration pod , building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.

**Responsibilities:**

**Customer Engagement & Value Delivery**

- Lead end-to-end customer migration engagements , owning technical delivery, project health, and successful go-live outcomes.

- Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.

- Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.

- Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.

- Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

**Strategic Partnerships & Tooling**

- Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion , reducing manual effort and compressing delivery timelines.

- Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.

- Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.

- Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

**Technical Expertise & Incident Response**

- Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Revenue Cloud (CPQ/Billing), or Tableau.

- Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.

- Act as the technical point of contact during major migration incidents , coordinating with Engineering and Product to protect the customer's operations during cutover phases.

- Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

**Requirements:**

- 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.

- Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.

- Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.

- Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.

- Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.

- Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).

- Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.

- Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.

**Benefits:**

- Access to cutting-edge AI tools

- Collaborative global delivery model

- Direct line to the Product teams building the platforms you work with

- Real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business

## Skills

### Required
- Salesforce
- Marketing Cloud
- Revenue Cloud
- Tableau
- AI literacy
- prompt engineering

### Nice to have
- Certifications in relevant domains
- Prior experience as an individual contributor leading multi-million dollar transformation engagements
- Salesforce AI Associate or Agentblazer certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Migration-Delivery-Senior-Lead----Marketing-Cloud-Revenue-Cloud-Tableau_JR349981?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)