# Front Office Executive

**Company**: AccorHotel
**Location**: Kochi, KL
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161426349-front-office-executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-executive-f228a7d6-12f/

## Description

We are seeking a Front Office Executive to join our team at AccorHotel in Kochi, KL, India.

As a Front Office Executive, you will be responsible for daily administration, meeting and greeting guests, dealing with queries and complaints, and booking rooms.

Key Responsibilities:

- Provide effective support to the team to enable them to provide effective and efficient services.

- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

- Identify optimal, cost-effective use of resources and educate the team on the same.

- Ensure quality and appropriateness of customer service provided.

- Maintain Front Office log book and shift reports.

- Respond to inquiries and resolve problems in an effective manner.

- Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.

- Maintain records of all banquet and other functions in the hotel.

- Liaise with other departments for the resolution of day-to-day administrative and operational issues.

- Carry out other duties which naturally fall within the reasonable expectations of the post.

- Adhere to the Procedures & Standards Manual.

- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

- Liaise with Housekeeping for Room Status.

- Handle additional responsibilities as and when delegated by the Management.

Qualifications:

- Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification.

- Minimum 3 years of professional experience in Front Office department.

- Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions.

- Proficiency with Opera PMS.

- Excellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues.

- Demonstrated expertise in guest service delivery and customer satisfaction management.

- Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment.

- Proven ability to handle conflict resolution and guest complaints with empathy and professionalism.

- Active selling and upselling capabilities with a results-oriented approach.

- Cultural sensitivity and the ability to work inclusively with diverse teams.

- Leadership potential and willingness to support team members and management initiatives.

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## Skills

### Required
- Opera PMS
- front office operations
- reservations systems
- front desk procedures
- reception protocols
- cashiering functions
- guest service delivery
- customer satisfaction management
- conflict resolution
- leadership

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161426349-front-office-executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)