# Manager, Community Finance - Governance and Process Operations

**Company**: Capital One
**Location**: McLean, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $164,800 - $188,100
**Category**: Finance
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--Community-Finance---Governance-and-Process-Operations_R1003918-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f1f1e296-867

## Description

Capital One’s Community Finance (CF) team originates debt and equity to support affordable housing development. As a Manager on the Governance and Process Operations team, you will help strengthen Community Finance’s operating environment by applying sound governance and risk practices and improving the processes that support our business.

**Core Responsibilities Include:**

- Lead assigned cross-functional work that supports effective risk management, new business initiatives, and consistently well-managed processes across Community Finance.

- Assess current workflows and contribute to end-to-end redesign of business processes, including opportunities to simplify manual or legacy work and make effective use of technology and data.

- Adapt to new and emerging opportunities and challenges, using a try, test, and learn approach to develop, evaluate, and refine solutions.

- Create and maintain clear communications across teams so associates and leaders understand relevant priorities, decisions, dependencies, and progress.

- Apply and help maintain governance practices that integrate risk management into day-to-day operations.

- Identify opportunities to improve processes and work with Community Finance associates and engaged stakeholders to challenge existing practices, enable change, and support implementation.

- Consult with business partners to understand complex problems, evaluate options, and help resolve issues in a matrixed environment; coordinate across partners to address roadblocks and meet agreed timelines.

- Partner with Risk Management to support open dialogue about risk tolerance, processes, and appropriate risk mitigation.

- Promote the appropriate application of bank and line-of-business policies and procedures; support adherence to regulatory and compliance requirements.

- Enable and maintain a well-managed environment while looking for simple, scalable improvements and durable results.

- Contribute across the team’s governance, risk, and process work as business needs evolve.

**Basic Qualifications:**

- Bachelor’s degree or military experience.

- At least 5 years of experience in process management, project or program management, business operations, risk management, governance, or a related field.

- At least 2 years of experience supporting risk management, controls, governance, issue management, audit readiness, compliance, or other well-managed activities.

- At least 2 years of experience leading cross-functional initiatives or partnering with multiple stakeholder groups.

**Preferred Qualifications:**

- 7+ years of experience in process management, project or program management, risk management, governance, business operations, or strategic operations.

- Experience in financial services, commercial real estate finance, community development finance, or another regulated industry.

- Experience identifying and assessing risk, evaluating process and control gaps, supporting audit or exam readiness, and developing mitigation or remediation plans.

- Experience designing or improving governance frameworks, operating routines, policies, procedures, controls, or process documentation.

- Experience applying process-improvement methods such as Lean, Six Sigma, root-cause analysis, process mapping, or business process management.

- Experience using project, workflow, or process-mapping tools such as Jira, Confluence, Google Workspace, Lucidchart, or similar platforms.

- Strong written and verbal communication skills, including the ability to prepare clear recommendations and decision materials for senior leaders.

- Lean Six Sigma Green Belt, PMP, or a related certification; a relevant master’s degree is a plus.

**Salary Information:**

- The minimum and maximum full-time annual salaries for this role are $164,800 - $188,100.

- This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

**Benefits:**

- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- process management
- project management
- risk management
- governance
- business operations

### Nice to have
- Lean
- Six Sigma
- root-cause analysis
- process mapping
- business process management
- Jira
- Confluence
- Google Workspace
- Lucidchart

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--Community-Finance---Governance-and-Process-Operations_R1003918-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)