# Product Marketing Manager

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $153,000.00-$229,000.00
**Category**: Product Management
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/San-Francisco-California-United-States-of-America/Product-Marketing-Manager_R35653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f1c9139e-917

## Description

Zendesk is seeking an experienced Product Marketing Manager to drive product, sales, and adoption initiatives for its fast-growing employee service business. The successful candidate will play a meaningful role in defining and executing go-to-market strategies to achieve the company's ambitious employee service goals. They will partner cross-functionally across product and go-to-market organisations and work closely with senior leaders in sales, marketing, and product.

Key Responsibilities:

- Develop and maintain a deep understanding of the employee service market, including Enterprise Service Management (ESM) and IT Service Management (ITSM)

- Craft compelling product narratives and solution messaging that communicate core use cases and the value of the employee service solution

- Lead cross-functional sales, marketing, and customer initiatives

- Collaborate with Product, Marketing, and Sales teams to develop and execute product launch strategies

- Enable go-to-market teams and develop materials to support customer-facing interactions

- Support deals and customer engagements as a subject matter expert

- Evangelise Zendesk for Employee Service through public speaking engagements and analyst briefings

Requirements:

- 10+ years of B2B SaaS product marketing experience

- Direct experience in the IT Service Management (ITSM) or Enterprise Service Management (ESM) market

- Exceptional storytelling ability with a talent for articulating complex ideas simply and effectively

- Superior analytical and problem-solving skills with keen attention to detail and pattern recognition

- Proven experience in utilising advanced AI tools to perform daily work and key projects

- Executive presence with the ability to engage and collaborate effectively with senior leadership

- Strong project management skills with excellent execution, follow-through, and attention to detail

- Comfortable operating independently in a startup-like environment to build and execute new programs and initiatives and deliver on tight deadlines

- Customer-first mentality with a passion for understanding and addressing customer needs

## Skills

### Required
- B2B SaaS product marketing
- Enterprise Service Management (ESM)
- IT Service Management (ITSM)
- storytelling
- analytical skills
- problem-solving skills
- project management
- AI tools

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/San-Francisco-California-United-States-of-America/Product-Marketing-Manager_R35653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)