# Principal Customer Engineer, Digital Natives

**Company**: Cloudflare
**Location**: Distributed
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: €148,000 - €204,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8185549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f1a34dd3-f41

## Description

We're seeking a Principal Customer Engineer to join our Solution Engineering team. As a Customer Engineer, you will be a trusted technical advisor and primary architect of the customer journey, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.

**Responsibilities:**

- Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.

- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.

- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.

- AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.

- Education & Enablement: Partner with the Enablement Team to design, build, and govern technical resources.

**Desirable Skills, Knowledge, and Experience:**

- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.

- Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.

- Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.

- Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment.

- Technical Breadth: Depth in at least four of the technical areas: Internet fundamentals, Security, Performance, AI Proficiency.

**Compensation:**

- Estimated annual salary is between €148,000 - €204,000 for Germany-based hires.

- This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan.

- Equity: This role is eligible to participate in Cloudflare's equity plan.

## Skills

### Required
- Solutions Engineering
- Customer Engineering
- Professional Services
- Sales Engineering
- Technical Account Management
- Architectural Mindset
- Consultative & Advisory Skills
- Commercial Mindset
- Internet fundamentals
- Security
- Performance
- AI Proficiency

### Nice to have
- Technical Enablement
- Applied AI Knowledge
- Regulatory Knowledge
- Hyperscaler / Digital Native Background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8185549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)