# Software Engineer

**Company**: Cisco
**Location**: Stockholm
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Stockholm-Sweden/Software-Engineer---Media_2031588?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/software-engineer-f1946c9d-812/

## Description

The Collaboration Technology Group is redefining the future of teamwork, building services that connect people effortlessly across devices, locations and time zones.

As a Software Engineer in our Stockholm Webex Media (WxMedia) & SRE organization, you will bring new real-time media features to life and drive resolution for high-impact media platform escalations. You will combine Site Reliability Engineering practices with real-time media streaming architectures and modern agentic AI to transform how we monitor, diagnose, and auto-remediate global media services handling billions of audio and video minutes.

Responsibilities:

- Media Escalations & Real-Time Reliability: Deep-dive troubleshooting for complex WxMedia platform issues, investigating packet loss, jitter, latency, audio/video degradation, and SIP/WebRTC signalling failures across hybrid cloud and bare-metal environments.

- Technical Design & Architecture: Design and implement high-resilience software systems for AI-assisted observability, automated incident response, and self-healing cloud media infrastructure.

- Agentic Workflows & Tooling: Design, build, and maintain production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated operational decision support.

- Telemetry & Insights: Implement ingestion and correlation pipelines across distributed logs, metrics, OpenTelemetry traces, change events, and runbooks to accelerate Mean Time to Detection (MTTD) and Resolution (MTTR).

- Safe Production Automation: Develop proactive anomaly detection and Human-in-the-Loop (HITL) remediation workflows with meticulous safety, security, and quality guardrails.

- Reliability & Scalability Engineering: Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead investigation post-incident reviews (PIRs).

- Mentorship & Collaboration: Mentor junior engineers, conduct thorough code reviews, establish engineering standards, and drive operational excellence across global development and operations teams.

- Cross-Team Delivery: Manage priorities and timelines, communicate progress clearly, and work across teams to turn production needs into reliable software and AI-assisted capabilities.

Minimum Qualifications:

- Bachelor’s degree + 6 years of related experience, Master’s + 5 years, or PhD + 3 years in Computer Science, Software Engineering, or a related technical field.

- Experience with media streaming or relevant protocols for real-time applications (e.g., RTP/RTCP, SRTP, WebRTC, SIP, SDP, RTSP, or HLS/DASH).

- Experience in some of SRE practices (e.g. SLI/SLO design, observability platforms (metrics/logs/traces), incident management, and automated root cause analysis (RCA))

Preferred Qualifications:

- Experience with public cloud platforms (AWS, Microsoft Azure, or Google Cloud).

- Experience with close-to-real-time systems and performance-sensitive code paths.

- Comfort with incremental development, testing, and A/B testing in production.

- Steers AI effectively via context and prompt design.

- Experience building LLM pipelines, AI Agents, Model Context Protocol (MCP) servers/clients, RAG architectures, and evaluation frameworks.

- Experience with OpenTelemetry (OTel), Prometheus, Grafana, Splunk, ThousandEyes, or distributed tracing systems.

- Expertise in Terraform/IaC and GitOps/CI/CD pipelines (Jenkins, GitHub Actions, Harness).

- Experience implementing responsible AI guardrails, deterministic fallback logic, and policy-driven remediation engines.

- Experience with streaming and data platforms (Kafka, Redis, PostgreSQL, Elasticsearch/Vector DBs).

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- media streaming
- real-time applications
- SRE practices
- Computer Science
- Software Engineering

### Nice to have
- public cloud platforms
- close-to-real-time systems
- AI Agents
- Model Context Protocol (MCP)
- OpenTelemetry (OTel)
- Terraform/IaC
- GitOps/CI/CD pipelines

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Stockholm-Sweden/Software-Engineer---Media_2031588?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)