# Senior Director of Service Excellence, HPEFS North America **Company**: Hewlett Packard Enterprise **Work arrangement**: hybrid **Experience**: executive **Job type**: full-time **Salary**: Annual Salary USD 161,000 - 389,500 **Category**: Finance **Industry**: Technology **Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Berkeley-Heights-New-Jersey-United-States-of-America/Senior-Director-of-Service-Excellence--HPEFS-North-America_1214713-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_f1472d54-c3c ## Description The Senior Director, Service Excellence Leader, North America, will lead end-to-end operations for HPE Financial Services' (HPEFS) North American leasing business, overseeing lease origination, servicing, collections, portfolio administration, asset returns, customer delivery, and risk controls. Key Responsibilities: - Lead the North America Service Excellence organization and establish a high-performing, customer-focused operations culture. - Provide accountability for the full leasing lifecycle, including lease origination, underwriting support, funding operations, contract administration, servicing, collections, portfolio management, and asset returns or remarketing. - Oversee operational execution for HPEFS's largest customers, strategic enterprise accounts, and highest-value financing transactions. - Drive performance against key measures, including revenue, margin, financing volume, cost of delivery, customer satisfaction, operational quality, portfolio performance, asset returns, delinquency, and risk controls. - Serve as an executive escalation point for complex operational, customer, portfolio, transaction, and service delivery issues. - Partner with HPEFS Digital and Process teams, and other stakeholders, to lead the modernization of HPEFS operational platforms, processes, and capabilities across North America. - Define and execute the future-state operating model for North American Service Excellence. - Drive technology-enabled transformation, including system optimization, process redesign, automation, data quality, workflow improvements, user adoption, and change management. - Partner with Digital, Process Excellence, Finance, Sales, Legal, and global business leaders to improve efficiency, scalability, controls, and customer experience. - Lead the organization through system and process evolution while maintaining business continuity, operational performance, customer satisfaction, and employee engagement. - Support the rollout and adoption of digital customer and partner platforms, transitioning stakeholders from manual processes to scalable, automated, and self-service experiences. - Establish strong governance, operational metrics, process controls, continuous improvement practices, and compliance standards. - Build effective relationships with customers, partners, vendors, and senior HPE stakeholders. - Provide accurate forecasting, business reporting, budget planning, resource allocation, and performance reviews. - Develop and deepen organizational capability through talent attraction, coaching, mentoring, succession planning, and leadership development. - Represent North America in global leadership forums and promote consistent processes, tools, capabilities, and best practices across HPEFS. Experience and Requirements: - Bachelor's degree in Finance, Business, Economics, Operations, Accounting, or a related field required; advanced degree preferred. - Typically 15+ years of progressive leadership experience in equipment finance, leasing, captive finance, banking operations, commercial finance, or financial services operations. - Experience in a global technology financing organization or supporting large-scale technology leasing transactions is highly preferred. - Familiarity with large-scale equipment financing, technology financing, commercial leasing, asset management, and captive finance business models. - Proven experience leading large, complex, and geographically distributed operational organizations. - Experience managing large organizations and influencing significant revenue and operating results. - Deep expertise across the leasing lifecycle, including origination, credit and underwriting support, funding, contract administration, servicing, collections, portfolio management, and asset returns or remarketing. - Strong understanding of financing operations, leasing products, credit processes, customer onboarding, transaction execution, and operational controls within a regulated financial services environment. - Experience driving adoption of new technologies, platforms, workflows, automation, or operating models across large organizations. - Demonstrated ability to lead teams through significant organizational change while maintaining business performance and employee engagement. - Track record of partnering effectively with Digital, Process Excellence, Finance, and business leadership teams. - Experience managing high-volume, high-value customer portfolios, and strategic enterprise accounts. - Strong understanding of operational metrics, process governance, continuous improvement, service delivery excellence, and risk management. - Exceptional executive communication, relationship management, and influencing skills. - Strong financial and business acumen, including experience with budgets, forecasts, margins, cost management, and performance reporting. What We Can Offer You: - Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: programs catered to helping you reach career goals. - Unconditional Inclusion: celebrating individual uniqueness, valuing varied backgrounds, and flexibility to manage work and personal needs. ## Skills ### Required - Finance - Business - Economics - Operations - Accounting - Equipment Finance - Leasing - Captive Finance - Banking Operations - Commercial Finance - Financial Services Operations ### Nice to have - Global Technology Financing - Large-Scale Technology Leasing Transactions - Digital Transformation - Process Excellence - Change Management --- Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Berkeley-Heights-New-Jersey-United-States-of-America/Senior-Director-of-Service-Excellence--HPEFS-North-America_1214713-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)