# Principal Customer Program Manager

**Company**: Cisco
**Location**: San Jose, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $233,900.00 to $330,400.00
**Category**: Product Management
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Principal-Customer-Program-Manager_2021896?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f0d9b7ec-0b7

## Description

We are seeking a Principal Customer Program Manager to join our Cisco Silicon One team.

The Cisco Silicon One team is at the centre of Cisco's ASIC design, driving the development of next-generation network devices for the AI/ML era.

As a Principal Customer Program Manager, you will define and execute strategies for successfully integrating SiliconOne products in customer environments, from evaluation to production launch.

Key responsibilities include:

- Developing and executing project plans, including scoping, identifying core support teams, and formal kick-off with customers

- Translating customer requirements into specific tasks and assigning them to relevant functional areas

- Communicating issue status to customers and internal teams, including executives

- Working closely with engineering, product management, and sales teams to resolve technical issues and keep projects on track

- Leading complex technical discussions and representing the urgency of issues

- Regularly communicating program status and key issues to management

- Building close relationships with customer development teams to find solutions to their issues

Requirements:

- 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives

- Deep technical expertise in cloud development, deployment, or OEM environments

- Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers

- Hands-on experience working across the full product stack, including Software, ASIC, and Hardware

- Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams

- Advanced problem-solving, negotiation, and organisational skills

Preferred Requirements:

- Strong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs

- Strategic mindset: ability to navigate complex organisational environments and adapt to shifting circumstances

- Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes

- Exceptional cross-boundary collaboration skills

- Excellent written and verbal communication skills

We offer a competitive salary range of $233,900.00 to $330,400.00, and benefits including medical, dental, and vision insurance, a 401(k) plan, and paid time off.

## Skills

### Required
- cloud development
- deployment
- OEM environments
- ASIC
- Hardware
- Software
- project management

### Nice to have
- AI infrastructure
- cloud/DC environments
- networking ASICs
- strategic mindset
- cross-boundary collaboration

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Principal-Customer-Program-Manager_2021896?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)