# Customer Operation Manager

**Company**: Kody
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/sSYuToeFyRmMsBK3rixoLT/customer-operation-manager-(hk)-in-hong-kong-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f0d634a6-a94

## Description

Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses.

We are seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.

**Key Responsibilities:**

- Serve as the main point of contact for customer inquiries and issues, providing timely and effective solutions.

- Manage onboarding processes, guiding clients through setup and technical implementations.

- Conduct training sessions and develop educational materials to empower customers.

- Maintain detailed documentation of customer interactions and operational workflows.

- Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.

- Ensure compliance with relevant regulations and company policies.

- Analyze customer feedback and trends to recommend improvements and innovations.

- Build and nurture strong relationships with clients to foster loyalty and growth.

**Requirements:**

- Proven experience in customer operations, client success, account management, or related roles in fintech or payment processing.

- Excellent communication and interpersonal skills capable of building rapport with diverse clients and internal teams.

- Strong analytical and problem-solving abilities with attention to detail.

- Ability to manage multiple priorities in a fast-paced and dynamic environment.

- Familiarity with CRM tools such as HubSpot and communication platforms like Intercom.

- Proficiency in Microsoft Office or Google Workspace.

- Willingness to collaborate across different time zones and cultural contexts.

- Passion for delivering exceptional customer service and continuous improvement.

**Benefits:**

- Health Insurance (Medical and Dental)

- Work in our new office space in Admiralty

- Opportunities for career growth in leadership and strategy.

- Collaborative, inclusive environment where your contributions are recognised and valued.

- Competitive Performance Bonus

## Skills

### Required
- customer operations
- client success
- account management
- CRM tools
- communication platforms
- Microsoft Office
- Google Workspace
- analytical skills
- problem-solving

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/sSYuToeFyRmMsBK3rixoLT/customer-operation-manager-(hk)-in-hong-kong-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)