# Payment Associate

**Company**: IQVIA
**Location**: Bangkok, Thailand
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangkok-Thailand/Clinical-Investigator-Payment-Associate_R1579601?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/payment-associate-f09f2af0-0fc/

## Description

The Payment Associate supports accurate and timely clinical site payments across the APAC portfolio.

Key Responsibilities:

- Process assigned payments and invoices using established procedures, templates, and quality checks.

- Perform routine contract-to-payment reviews, validate supporting documentation, and identify missing or inconsistent information.

- Reconcile assigned payment transactions and vendor reports; investigate standard exceptions and escalate complex issues.

- Communicate clearly with sites, vendors, and internal partners on payment status, documentation needs, and next steps using approved guidance.

- Maintain assigned study and site trackers, meet service timelines, and provide accurate status updates.

- Support purchase requisition and purchase order activities and coordinate with Accounts Payable under manager or senior associate guidance.

- Contribute to process improvement by documenting recurring issues and suggesting practical improvements.

- Work with regular guidance on defined assignments; use sound judgment to determine when escalation is required.

- Support accurate setup, review, execution, and reconciliation of investigator grant and clinical site payments in accordance with executed Clinical Trial Agreements, approved budgets, company procedures, and country requirements.

- Work with investigative sites, Clinical Operations, Clinical Site Contracts, Budget Development, Finance, Accounts Payable, and external payment vendors to resolve payment questions and discrepancies.

- Maintain complete and audit-ready payment records, trackers, supporting documentation, and system data throughout the study lifecycle.

- Use applicable systems and tools, which may include ClinRun, Greenphire, Oracle CTMS, Veeva, SAP, Ariba, Microsoft Excel, SharePoint, Teams, Smartsheet, and Power BI.

- Monitor invoices, payment status, aging items, and outstanding actions; escalate risks and delays according to established procedures.

- Protect confidential information and follow company controls, segregation-of-duties requirements, and applicable financial and compliance procedures.

Regional Responsibilities:

- Apply country-specific payment, tax or invoice-documentation, banking, and communication requirements across assigned APAC countries.

- Coordinate effectively across APAC time zones and culturally diverse site and stakeholder groups.

Required Qualifications:

- Bachelor's degree in business, finance, accounting, life sciences, or a related field, or equivalent relevant experience.

- Typically 2+ years of relevant experience in clinical research, pharmaceutical operations, clinical site payments, accounts payable, finance, or investigator grants.

- Working knowledge of clinical trial operations, site contracts, invoices, purchase orders, or payment processes.

- Strong attention to detail, organization, follow-through, and written and verbal communication skills.

- Ability to manage multiple assignments, follow defined controls, and escalate issues appropriately.

- Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.

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## Skills

### Required
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Teams
- SharePoint
- ClinRun
- Greenphire
- Oracle CTMS
- Veeva
- SAP
- Ariba
- Smartsheet
- Power BI

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangkok-Thailand/Clinical-Investigator-Payment-Associate_R1579601?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)