# Café Ambassador

**Company**: Capital One
**Location**: Pittsburgh, PA
**Job type**: full-time
**Salary**: $47,840 - $55,016
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Pittsburgh-PA/Caf-Ambassador--Ross-Park-Mall_R247945-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f0810271-d26

## Description

As a Café Ambassador at Capital One's Ross Park Mall location, you will be the face of the company's mission to change banking for good. You will act as a high-end service specialist and a guide to digital banking, building a community and bringing Capital One's mission to life within a vibrant, modern community hub.

Responsibilities:

- Proactively engage with guests in a high-energy environment, serving as a bridge between digital innovation and human connection.

- Share the value of Capital One's products and services through genuine conversation.

- Guide customers through the digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.

- Host and support local events that promote financial health.

- Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.

- Foster a supportive, inclusive environment where every guest feels welcome.

- Stay agile and engaged, moving throughout the day to connect with the community and support the flow of the guest experience.

Benefits:

- Comprehensive benefits package, including medical, dental, vision, and prescriptions.

- Paid time off.

- Education assistance.

- Matching 401(k) contribution up to 7.5%.

- Paid parental leave.

- Mental health support.

- Backup child or elder care.

- Free Threads line and custom beverages.

Requirements:

- High school diploma, GED, or equivalent certification.

- At least 1 year of retail, sales, or customer service experience.

Preferred Qualifications:

- Associate's degree.

- 2+ years of banking experience.

- 2+ years of retail or customer-facing experience.

- Proficient in G-Suite.

- Strong written and oral communication skills.

## Skills

### Required
- customer service
- retail
- sales
- digital banking
- financial health

### Nice to have
- Associate's degree
- banking experience
- G-Suite
- written and oral communication skills

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Pittsburgh-PA/Caf-Ambassador--Ross-Park-Mall_R247945-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)