# Executive Team Leader Service & Engagement (Assistant Manager Front End)

**Company**: Target
**Location**: Henrietta, NY
**Work arrangement**: onsite
**Experience**: executive
**Job type**: full-time
**Salary**: $64,000.00 - $128,000.00
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/2325-Marketplace-Dr-RochesterNY-14623-6009/Executive-Team-Leader-Service---Engagement--Assistant-Manager-Front-End----Henrietta--NY_R0000477499?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f0727a08-e83

## Description

The Executive Team Leader Service & Engagement is a leadership role that focuses on providing exceptional guest service and driving sales growth. The successful candidate will be responsible for leading a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations, drive total store sales, and manage a team to deliver service and sales goals.

Responsibilities:

- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders

- Drive total store sales and understand the role in sales growth

- Anticipate staffing needs and talent plan

- Manage leaders to follow-up on training completion and provide continuous education opportunities

- Engage in development conversations with team members

- Personalize recognition and appreciation to reinforce critical guest service behaviors

- Establish a culture of accountability

- Understand business reporting and guest insights

- Respond to negative guest shopping experiences

- Own schedules that follow the scheduling allocation and guidelines

- Manage the store experience by anticipating and reacting to staffing or scheduling needs

- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times

- Be the champion of physical and digital offerings

- Expect and enable the team to stay up-to-date on upcoming major promotions and events

- Utilize guest survey reporting tools to drive change

- Lead the team to deliver an efficient and hassle-free guest pick-up experience

- Work a schedule that aligns to guest and business needs

- Demonstrate a culture of ethical conduct, safety, and compliance

- Address store needs

- All other duties based on business needs

Requirements:

- 4-year degree or equivalent experience

- Strong interpersonal and communication skills

- Strong business acumen

- Manage conflict, lead, and hold others accountable

- Relate well with and interact with all levels of the organization

- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis

- Learn and adapt to current technology needs

- Manage workload and prioritize tasks independently and with a team

## Skills

### Required
- guest service
- sales growth
- team management
- leadership
- communication
- problem analysis
- decision making
- financial analysis
- quantitative analysis
- technology

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/2325-Marketplace-Dr-RochesterNY-14623-6009/Executive-Team-Leader-Service---Engagement--Assistant-Manager-Front-End----Henrietta--NY_R0000477499?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)