# Account Manager 2 (AM2) - Small Business

**Company**: PayPal
**Location**: Madrid, Spain
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Madrid-Spain/Account-Representative--SMB_R0138324-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f06f367f-284

## Description

As an Account Manager 2 (AM2) at PayPal, you will own the end-to-end commercial relationship for around 200 small business merchants, protecting existing transaction margin and driving growth through consistent, systematic servicing, retention, and selling.

**Key Responsibilities:**

- Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.

- Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.

- Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.

- Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.

- Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.

**Requirements:**

- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high.

- Skilled in customer and commercial conversations , building trust, identifying needs, and converting the right opportunities without losing customer focus.

- Comfortable using AI, data, and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once.

- A reliable team collaborator who keeps records, pipeline, and follow-ups accurate and aligned with internal stakeholders.

**What You'll Do:**

- Be the single point of contact for your merchants, owning commercial outcomes end to end.

- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.

- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.

- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough.

**Benefits:**

- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial.

- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

- Balanced hybrid work model offering 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.

## Skills

### Required
- AI
- data analysis
- customer service
- commercial conversations
- pipeline management

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Madrid-Spain/Account-Representative--SMB_R0138324-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)