# Global Process Optimization Analyst

**Company**: Ford
**Location**: Chennai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/61846?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f067d6e9-6de

## Description

This position is designed for a proactive professional who thrives in a fast-paced environment and is passionate about transforming business processes through levers of offshoring, digitization, AI/RPA automation, and streamlining.

In this role, you will lead the redesign of key processes and workflows, take full ownership of opportunity identification, and supervise end-to-end implementation ensuring smooth integration and sustainable operational excellence.

Responsibilities:

- Global Transformation Initiatives: Actively support or drive key transformation initiatives across the organization, ensuring alignment with strategic objectives.

- Process Re-engineering: Analyze and redesign complete business processes through levers of offshoring, AI automation, RPA automation, digital transformation, and process streamlining.

- Process Mapping: Develop detailed process maps for current (as-is) and future (to-be) process flows, providing clear visual documentation for stakeholders.

- Opportunity Identification & AI Use Cases: Identify and evaluate opportunities for process offshoring, elimination, and standard and AI automation (e.g., Gen AI, ML, NLP) to solve complex business problems and streamline workflows; Quantify the financial and operational impact of proposed standard as well as AI-driven process improvements. Develop business case, calculate projected ROI, and track post-implementation metrics to ensure solutions deliver measurable business value.

- Service Level and KPI Review: Assess current and proposed service level requirements and process KPIs to ensure they meet the evolving needs of the business.

- Governance and Service Management: Review and refine governance and service management frameworks to maintain high standards of service delivery.

- Design Workshops: Organize and support workshops to design innovative solutions, fostering collaborative environments for idea generation and problem-solving.

- Project Leadership: Lead end-to-end implementation projects for various functions within Ford Credit, developing and managing project plans, and collaborating effectively with global stakeholders and cross-functional technical teams.

Qualifications:

- Education: Bachelor's degree in Business Administration, Engineering, or a related field required. MBA or other relevant advanced degree highly preferred.

- Experience: 5+ years of experience in process redesign, business process management, or a related field.

- Experience of supporting process redesign initiatives.

- Experience with process mapping, data analysis, and project management methodologies.

- Experience in credit operations of banking, or insurance, or auto-captive finance is highly preferred.

- Experience in driving digital transformation, preferably through use of AI technology, including a proven ability to assess business challenges, identify high-value AI use cases, and implement effective AI strategies that drive growth.

Skills:

- Proficiency in process improvement methodologies, process mapping software, and data analysis tools.

- Exposure on AI-driven process improvements is highly preferred.

- Strong analytical skills with the ability to interpret data efficiently, providing insights that drive decision-making.

- Excellent communication skills, capable of working collaboratively with diverse teams and stakeholders at all levels.

- Expertise in Microsoft Excel, including advanced functions and data analysis tools, to efficiently manage and analyze complex data sets.

- Experience using JIRA for effective project planning and management, familiarity with Microsoft Power Apps, and proficiency in Power BI.

## Skills

### Required
- process improvement methodologies
- process mapping software
- data analysis tools
- AI automation
- RPA automation
- digital transformation
- project management methodologies
- Microsoft Excel
- JIRA
- Power Apps
- Power BI

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/61846?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)