# Host - Soho Beach House Miami

**Company**: Soho House
**Location**: Miami Beach, FL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5002836101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f0581a9f-f75

## Description

We are seeking an experienced Host to join our team at Soho Beach House Miami. As a Host, you will be one of the first points of contact for members, guests, and staff before they are seated for their dining experience.

You will be responsible for greeting guests, answering incoming calls, and creating reservations for the Club or F&B Operations/Restaurants. You will need to have acute organisational and people skills, which will promote a positive experience from the moment anyone arrives until their departure.

Responsibilities:

- Ensure every member and guest is welcomed by name and new guests are welcomed with open arms and in a hospitable manner

- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, and amenity availability/pricing

- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

- Build relationships with members and guests and communicate and red flag and positive feedback to management to assess

- Influence a fun and positive atmosphere by being approachable and professional

Requirements:

- Minimum of 3+ years' experience in a similar role

- Must have OpenTable and MICROS experience

- Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities

- Problem-solving skills and bring conflict resolution to any anticipated or current matter

- Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment

- Strong communication skills and ability to understand and follow written and verbal instructions

- Flexible schedule and ability to work nights, weekends, and holidays (as needed)

Benefits:

- Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

- Paid Time Off: Full-Time Employees have sick days + vacation days

- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability

- Learning & Development: An extensive range of internally and externally run courses are available for all employees

- Cookhouse & House Tonic: Celebrating our passion for food and drink

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge

## Skills

### Required
- OpenTable
- MICROS
- problem-solving
- conflict resolution
- multi-tasking
- strong communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5002836101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)