# Executive Tech Support Specialist

**Company**: Capital One
**Location**: Riverwoods, IL
**Experience**: senior
**Job type**: full-time
**Salary**: $74,200 - $84,700
**Category**: IT
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Associate--Tech-Operations_R1003141-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_f0466597-3ed

## Description

Capital One is seeking an Executive Tech Support Specialist to provide technical support to executives and their direct administrative assistants.

The successful candidate will provide a world-class technical support experience, taking ownership of client issues from intake to resolution, and providing concierge-level support.

Responsibilities:

- Provide technical support to executive-level clients

- Troubleshoot and repair computer systems, printers, and peripheral equipment

- Support corporate applications, leveraging knowledge of current and new technologies

- Anticipate needs and proactively solve issues before clients are negatively impacted

- Support the identification of trends in incidents and requests to help identify solutions and reduce volume

Basic Qualifications:

- High School Diploma, GED, or equivalent certification

- At least 2 years of experience working in Technical Support

- At least 2 years of experience with MAC or Windows Hardware configuration

- At least 2 years of experience with Google Suite applications

- At least 1 year of experience with Mobile Device Management (AirWatch) for iOS & Android

- At least 2 years of experience supporting executives

Preferred Qualifications:

- Bachelor’s Degree

- 1+ year of experience with Windows 11 or earlier operating systems

- 1+ year of experience using Zoom and other desktop support tools for remote problem resolution

- 1+ year of experience with ServiceNow

- 1+ year of experience with LAN and WAN equipment, including NICs, network cabling, and routers

- Microsoft (MCP or MCSE), ITIL Foundations, A+, or Network+ certification

- Networking knowledge including TCP/IP and awareness of security

- Ability to communicate technical concepts or solutions to a non-technical audience

The minimum and maximum full-time annual salaries for this role are $74,200 - $84,700.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

## Skills

### Required
- Technical Support
- MAC or Windows Hardware configuration
- Google Suite applications
- Mobile Device Management (AirWatch)

### Nice to have
- Windows 11
- Zoom
- ServiceNow
- LAN and WAN equipment
- Microsoft (MCP or MCSE)
- ITIL Foundations
- A+
- Network+
- TCP/IP

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Associate--Tech-Operations_R1003141-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)