# Customer Service - Apprentice (12 Months)

**Company**: Intl Wealth & Premier Banking
**Location**: New Delhi, National Capital Territory
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612597982?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-apprentice-12-months-f00df553-8ea/

## Description

We are looking for an Assistant Manager apprentice to support the Digital team with day-to-day Digital Operations activities.

The role involves coordinating operational workflows, monitoring requests and issues, maintaining accurate records and supporting process improvements.

Key Responsibilities:

- Support daily Digital Operations activities and complete assigned tasks accurately within agreed timelines.

- Track operational requests, work queues and pending items, and coordinate follow-ups through to closure.

- Monitor digital process issues, document relevant details and escalate exceptions to the appropriate teams.

- Coordinate with business, operations and technology stakeholders to support timely resolution of queries and issues.

- Maintain operational trackers, process documentation and standard operating procedures.

Candidate Profile:

- Internship in digital operations, business operations, process support or a similar role.

- Ability to understand digital systems and tools.

- Strong attention to detail, organizational skills and a structured approach to resolving issues.

- Clear written and verbal communication skills, with the ability to coordinate across teams.

- Working knowledge of Microsoft Excel for maintaining trackers, reviewing data and preparing reports.

- Ability to prioritise tasks, meet deadlines and escalate issues appropriately.

- A proactive approach, willingness to learn and readiness to take ownership of assigned activities.

Additional Information:

- The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.

- All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’.

- On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India.

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## Skills

### Required
- Microsoft Excel
- digital systems
- process support

### Nice to have
- AI-enabled tools

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612597982?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)