# TRICARE Beneficiary Services Representative (BSR) FLOATER

**Company**: Leidos
**Location**: Osan, Gyeonggi-do
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Osan-Gyeonggi-do-South-Korea/TRICARE-Beneficiary-Services-Representative-FLOATER---Osan--S-Korea_R-00188094?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eff50160-201

## Description

Make a difference by joining the Leidos TRICARE team in Osan, South Korea, as a TRICARE Beneficiary Services Representative (BSR) floater.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Travel 25-75% of the time based on need for coverage, potentially anywhere within the Pacific region (Guam, Japan, and South Korea)

- Verify benefits and enrollment via systems like Defense Online Enrollment System (DOES) and MHS Genesis

- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone

- Provide basic claims status updates and support

- Lead informational sessions for various events

- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems

- Assess and escalate issues as needed for proper resolution

- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI)

- Collaborate with and support team members

**Requirements:**

- High school diploma or GED, or equivalent years of experience

- U.S. Citizenship

- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

- Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea

- Able to provide proof of ordinary residency in the United States

- 3+ years of customer service experience

- Willing and able to travel to multiple sites 25-75% of the time

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD

**Salary:** The annual salary for this specific position is $34,500.

## Skills

### Required
- English
- Microsoft Office
- customer service
- communication
- organizational skills
- time management
- multitasking

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis
- U.S. military healthcare delivery system
- civilian managed care
- medical or clinical environment
- MHS Genesis or civilian healthcare systems
- medical claims

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Osan-Gyeonggi-do-South-Korea/TRICARE-Beneficiary-Services-Representative-FLOATER---Osan--S-Korea_R-00188094?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)